DreamBuilder Program Assistant

Yavapai-College; Prescott Valley (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Yavapai College’s Small Business Development Center seeks a DreamBuilder Program Assistant to provide administrative, operational, and participant support for the DreamBuilder entrepreneurship education program at the Prescott Valley Center.

This in-person, part-time role serves as the primary contact for participants, handles enrollment, onboarding, communications, and documentation, and coordinates workshops and Launch Day, while ensuring confidentiality and a welcoming participant experience.

Qualifications

• Excellent organization, time management, and follow-through.
• Strong written and verbal communication with participants and partners.
• Familiarity with Microsoft Office and standard office technology.
• Basic understanding of entrepreneurship, small business, or educational programs.
• Ability to maintain confidentiality and handle data accurately.

Responsibilities

• Provide day-to-day administrative and operational support for the DreamBuilder program.
• Serve as initial contact for prospective and enrolled participants; respond to routine questions.
• Support intake, enrollment, orientation, onboarding, and completion of required forms.
• Maintain confidential participant records and track enrollment, attendance, and progress.
• Coordinate scheduling for office hours, cohort activities, workshops, and Launch Day.

Skills

Organization

Customer service

Written and verbal communication

Microsoft Office

Data keeping

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office Suite

Job description

The Yavapai College Small Business Development Center is seeking an organized, customer-focused DreamBuilder Program Assistant to provide administrative, operational, and participant support for the DreamBuilder entrepreneurship education program. This in-person position is based at the Prescott Valley Center and offers a flexible, part-time work schedule. This is a program support role only. The assistant helps participants access training and program resources but does not provide counseling, advising, or individualized business guidance.

The DreamBuilder Program Assistant serves as a primary point of contact for prospective and enrolled participants and provides administrative support throughout the cohort cycle, including inquiries, enrollment, onboarding, routine progress follow-up, participant communications, completion, and Launch Day. The assistant also coordinates logistics for virtual and in-person activities, outreach events, and community engagement.

Working under the direction of the DreamBuilder Program Manager and in coordination with the SBDC team, the Program Assistant helps provide a consistent, welcoming participant experience and maintains records and documentation needed to demonstrate program results. The assistant does not counsel or advise participants. Questions requiring individualized business guidance are referred to an appropriate SBDC business analyst.

Essential Functions

• Provide day-to-day administrative and operational support for the DreamBuilder program and its participant cohorts.
• Serve as an initial point of contact for prospective and enrolled participants, respond to routine questions, and provide timely follow-up.
• Support participant intake, enrollment, orientation, onboarding, and completion of required forms and documentation.
• Maintain accurate and confidential participant records and track enrollment, attendance, course progress, completion, business milestones, and other required outcomes.
• Monitor participant progress and follow up with individuals who need assistance re-engaging with the program.
• Coordinate scheduling and logistics for office hours, cohort activities, workshops, outreach events, and DreamBuilder Launch Day celebrations.
• Prepare participant communications, schedules, presentations, materials, surveys, certificates, and event documents.
• Support participant recruitment and community outreach in coordination with the DreamBuilder Program Lead, the SBDC team, Yavapai College Marketing, and community partners.
• Compile information and supporting documentation for internal, MOU, grant, and program reports.
• Refer individuals seeking individualized business assistance to the appropriate SBDC business analyst and assist with appointment scheduling. This position does not provide business counseling.
• Coordinate administrative processes with the SBDC Program Assistant and other Yavapai College departments.
• Use College and program systems to maintain calendars, files, communications, registrations, and program data.
• Maintain confidentiality and comply with Yavapai College, SBDC, and program recordkeeping requirements.
• Provide occasional support at off-site or evening program events, as assigned.
• Perform other duties of similar scope and complexity as assigned.

Knowledge Skills and Abilities

Knowledge

• General office, administrative, and program coordination practices.
• Customer service principles and professional written and verbal communication.
• Microsoft Office Suite, virtual collaboration platforms, and standard office technology.
• Basic understanding of entrepreneurship, small business, workforce, or educational programs.
• Recordkeeping, confidentiality, and data-quality practices.

Skills

• Organization, time management, and follow-through.
• Customer service and relationship building with participants and community partners.
• Accurate data entry, file maintenance, tracking, and report preparation.
• Event, meeting, and schedule coordination.
• Managing multiple priorities and deadlines with attention to detail.

Abilities

• Work independently, exercise sound judgment, and collaborate effectively as part of a team.
• Communicate clearly and respectfully with participants from varied backgrounds and at different stages of business development.
• Maintain confidentiality, professionalism, and appropriate role boundaries.
• Learn new systems and adapt to changing priorities.
• Create a welcoming and inclusive participant experience.
• Travel occasionally within the College service area and support occasional evening activities, as assigned.

• Associate degree or an equivalent combination of education and experience.

• Two years of administrative, program coordination, customer service, office management, or closely related experience.
• Demonstrated organizational and time-management skills.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple assignments with accuracy and attention to detail.
• Proficiency with Microsoft Office Suite and standard office technology.
• Demonstrated ability to maintain confidentiality and exercise sound judgment.

• Spanish-language speaking and writing proficiency.

• Bachelor's degree.
• Experience in a community college, higher education, workforce development, entrepreneurship, or small-business support environment.
• Experience coordinating participant-based programs, cohorts, workshops, or community events.
• Experience maintaining program data and contributing to grant, contract, or outcome reporting.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit and communicate; frequently required to use hands to handle or operate office equipment; and occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level is usually quiet. Work may occur at multiple Yavapai College or community locations and may occasionally include evening activities.