Information Services Desk Support Assistant - Prescott

Yavapai-College; Prescott (AZ); Sur place; USD 19 000 - 25 000; Temps partiel

Résumé du poste

Yavapai College is seeking a part-time Information Services Desk Support Assistant to assist students, faculty, staff, and community members across Library, Tutoring, and CLI spaces. This role provides frontline support for inquiries, resource circulation, and basic technology help, reporting to the Learning Resources Supervisor.

Responsibilities include reference support, catalog navigation, device checkouts, and Canvas assistance.

Qualifications

• High school diploma or equivalent required.
• Familiarity with Microsoft Office applications preferred.
• Strong customer service and communication skills.
• Ability to learn new software systems quickly.

Responsabilités

• Provide Tier 1 information/referral support to students and staff.
• Assist with library catalog navigation and materials checkout.
• Basic tech support for printing, Wi‑Fi, and Canvas access.
• Support desk operations and study space oversight.
• Coordinate with CLI and learning resources staff as needed.

Connaissances

Customer service

Communication

Professional conduct

Independent work

Multitasking

Diversity-friendly

Formation

High school diploma or equivalent

Current enrollment at Yavapai College

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

***Please note: this is a grant-funded position and continuation is subject to funding***

The Information Services Desk Support Assistant serves as the primary point of contact for students, faculty, staff, and community accessing Library, Tutoring, and Center for Learning and Innovation (CLI) services. This part‑time position provides frontline support for information inquiries, resource circulation, and technology assistance across CLI spaces and reports to the Learning Resources Supervisor.

Essential Duties and Responsibilities

Information and Reference Services

• Provide Tier 1 reference support to students, answering questions about basic research tools, databases, and library resources
• Direct patrons to appropriate CLI services including tutoring, technology labs, and study spaces
• Assist users in navigating the library catalog and locating physical and digital materials
• Escalate complex reference questions to librarians as needed

Circulation and Resource Management

• Utilize borrowing management systems to check out and check in laptops, hotspots, books, and other circulating materials
• Verify patron eligibility and process equipment loans according to established policies and resolve basic account issues
• Support with patrons regarding holds, renewals, and overdue items

Technology Support

• Provide basic troubleshooting assistance for common technology issues including printing, wireless connectivity, and equipment setup
• Provide Tier 1 Canvas support for basic navigation and access questions
• Assist patrons with accessing computers, printers, and other equipment in public areas
• Report equipment malfunctions and coordinate with appropriate technical support staff

Facility Oversight

• Assist students, staff, and faculty with checking into CLI spaces and study rooms
• Monitor study spaces, computer stations, and public areas to ensure a productive learning environment
• Respond to facility issues and coordinate with appropriate departments for resolution
• Enforce CLI policies regarding food and beverage, noise levels, and appropriate use of spaces
• Assist in opening and closing procedures as assigned

Administrative Support

• Support the CLI team with special projects as assigned
• Assist with event setup and coordination for CLI programs and activities
• Contribute to ongoing improvement of desk procedures and student services
• Participate in student success initiatives, including outreach and activities that increase student awareness of and access to academic support services.

Education

• Education: High school diploma or equivalent

Knowledge/Skills/Abilities

• Excellent customer service skills and ability to work with diverse populations
• Ability to maintain professional conduct and respectful interactions in the workplace.
• Familiarity with Microsoft Office applications (Word, Excel, Outlook)
• Ability to learn new software systems and technology platforms

• Excellent communication skills, both verbal and written
• Ability to work independently and exercise good judgment
• Ability to manage competing priorities and pivot seamlessly in a fast‑paced environment

• Experience in a library, tutoring center, or academic support environment
• Familiarity with library databases and research tools
• Strong technology proficiency and ability to troubleshoot a wide range of technology-related issues.
• Experience with circulation or inventory management systems
• Current enrollment at Yavapai College or prior community college experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular attendance as scheduled is an essential job function as it demonstrates dependability towards the performance of job duties.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.