Drayage & Intermodal Key Account Lead

RXO; Northbrook (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) match

Health insurance

Tuition reimbursement

EAP

Job summary

RXO is seeking a Key Account Manager (Drayage) to lead our most important intermodal and drayage clients, owning relationships and ensuring seamless execution across complex supply chains. You will collaborate with operations, procurement, and carrier partners to negotiate favorable terms and optimize service delivery.

The role requires a Bachelor’s degree and 1+ year of professional experience; 5+ years of logistics experience is a plus.

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 1+ year of professional experience.

Responsibilities

• Serve as an advocate and liaison for RXO's top intermodal and drayage clients, ensuring consistent communication, visibility, and overall customer satisfaction
• Expand existing customer accounts through strategic relationship development and mode-specific solutions
• Collaborate with operations, procurement, and carrier partners to secure competitive terms, including rate negotiations, capacity alignment, and specialized equipment needs (containers, chassis, rail, etc.)
• Maintain a strong understanding of intermodal and drayage networks, including port operations, rail providers, and inland distribution, to proactively meet client needs
• Manage shipments cradle-to-grave, ensuring execution, milestone tracking, and issue resolution across port, rail, and final-mile delivery
• Ensure the integrity of each shipment and the RXO brand by following standard processes and best practices
• Update internal systems and tracking tools throughout the day to maintain accurate reporting, visibility, and performance metrics
• Monitor billing accuracy, accessorials, and cost controls to ensure efficient and mutually beneficial operations

Skills

Account management

Drayage

Intermodal logistics

Negotiation

Communication

Education

Bachelor's degree or equivalent related work or military experience

Job description

RXO is seeking a Key Account Manager (Drayage) to lead our most important intermodal and drayage clients, owning relationships and ensuring seamless execution across complex supply chains. You will collaborate with operations, procurement, and carrier partners to negotiate favorable terms and optimize service delivery.

The role requires a Bachelor’s degree and 1+ year of professional experience; 5+ years of logistics experience is a plus.