Drain Technician

TurnPoint Services; Lexington (KY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Holiday pay

Job summary

Dauenhauer Plumbing, Heating & Air, part of TurnPoint Services, seeks a Drain Technician to diagnose, clean, and repair residential and commercial drain systems. This hands-on role rewards problem-solving and excellent customer service in Kentucky.

You’ll use cable machines, jetters, and cameras, perform safety-compliant work, and document service tickets. Pay is $19.00–$25.00 per hour, with a training period raise, shift differentials, and full-time schedules.

Qualifications

• Minimum 1 year of drain cleaning, service, or related plumbing experience.
• Valid driver's license with clean driving record; plumbing apprentice license a plus.
• Knowledge of drain cleaning equipment (cable, jetter, camera systems); basic plumbing knowledge.
• Excellent communication and ability to explain findings clearly.
• Ability to lift 50+ lbs, work in confined spaces, and perform physical labor.
• Willing to work evenings, weekends, or participate in on-call rotation.

Responsibilities

• Diagnostics & Repair: Locate, diagnose, and clear drain and sewer blockages using cable machines, jetters, or camera systems.
• Video Inspection: Operate sewer cameras and locators to identify line issues such as root intrusion, breaks, or grade problems.
• Repair Recommendations: Provide professional assessments and explain repair options (spot repairs, trenchless, excavation, or replacements).
• Preventive Maintenance: Perform scheduled cleanings and maintenance for recurring problem drains.
• Customer Service: Communicate clearly with customers about findings, solutions, and pricing; ensure all work is completed to satisfaction.
• Documentation: Complete service tickets accurately with photos, videos, and detailed notes in the field software system.
• Safety & Compliance: Follow OSHA and company safety protocols, PPE standards, and proper chemical handling procedures.
• Teamwork: Coordinate with supervisors, dispatch, and plumbers for complex repairs or follow-up work.

Skills

Drain cleaning

Customer service

Licensing/Driver

Physical stamina

On-call flexibility

Education

Plumbing apprentice license a plus

Tools

Drain cleaning equipment (cable/jetter/camera)

Job description

Brand Overview

Dauenhauer Plumbing, Heating & Air has been keeping Kentucky homes comfortable for decades. Known for trusted service and award-winning excellence, Dauenhauer is a household name in Lexington. As part of TurnPoint Services - voted a Top 10 Best Company to Work For in 2023 and 2024 - our employees gain stability, training, and growth opportunities across the TurnPoint network. We’re committed to growing people just as much as growing business. Join Dauenhauer PHA - where Kentucky service builds future leaders.

Role Overview

Drain Technician

Pay: $19-$25/hour - Pay increase after training period + Commissions.
Schedule: Flexible and multiple shifts available. Shift differentials available.
Job type: Full-time

The Drains Technician is responsible for performing diagnostic, cleaning, and repair services for residential and commercial drain systems.

This role is ideal for a hands-on professional who enjoys problem-solving, providing excellent customer service, and working with advanced drain-cleaning tools and technology. The Drains Technician clears stoppages, inspects sewer and drain lines, recommends repairs, and ensures each customer receives safe, efficient, and high-quality service.

Key Responsibilities

• Diagnostics & Repair: Locate, diagnose, and clear drain and sewer blockages using cable machines, jetters, or camera systems.
• Video Inspection: Operate sewer cameras and locators to identify line issues such as root intrusion, breaks, or grade problems.
• Repair Recommendations: Provide professional assessments and explain repair options (spot repairs, trenchless, excavation, or replacements).
• Preventive Maintenance: Perform scheduled cleanings and maintenance for recurring problem drains. -
• Customer Service: Communicate clearly with customers about findings, solutions, and pricing; ensure all work is completed to satisfaction.
• Documentation: Complete service tickets accurately with photos, videos, and detailed notes in the field software system.
• Safety & Compliance: Follow OSHA and company safety protocols, PPE standards, and proper chemical handling procedures.
• Teamwork: Coordinate with supervisors, dispatch, and plumbers for complex repairs or follow-up work. Equipment Care: Maintain and clean drain machines, jetters, cameras, and company vehicle daily.

What You Bring

• Minimum 1 years of drain cleaning, service, or related plumbing experience preferred.
• Licensing: Valid driver's license with clean driving record required; plumbing apprentice license a plus.
• Technical Skills: Knowledge of drain cleaning equipment (cable, sectional, jetter, camera systems); basic plumbing knowledge.
• Customer Skills: Excellent communication and ability to explain findings and solutions clearly. -
• Physical Requirements: Ability to lift 50+ lbs, work in confined spaces, and perform physical labor in various environments.
• Availability: Willing to work evenings, weekends, or participate in an on-call rotation as needed.

Why You'll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role - in the field, office, or leadership - makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs - you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Compensation & Benefits

• Competitive Pay: Hourly wage and opportunity for financial growth.
• Health and Wellness: Comprehensive health insurance, dental, and vision plans. Free and confidential mental health assistance.
• Retirement Savings: 401(k) plan with company matching.
• Paid Time Off: Vacation, paid parental leave, and 6 paid holidays.
• Professional Development: Ongoing training and certification support.
• Employee Perks: Company and Corporate Discounts, Ongoing Recognition.
• Coverage when you need it most: $50k free life insurance policy, Short/Long term, and Accident/Critical Illness Coverage available.

Pay Range

USD $19.00 - USD $25.00 /Hr.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.