Drain Technician

TurnPoint Services; New Albany (IN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Comprehensive Benefits

Growth Opportunities

Team Culture

Training & Development

Modern Tools

Safety First

Stable Career

Community Impact

Job summary

TurnPoint Services is seeking a Drain Technician to join Greenwell Plumbing, Heating & Air on a Kentucky and Southern Indiana service footprint. The role emphasizes customer experience, problem solving, and delivering dependable service.

You will perform drain cleaning, basic plumbing, and related tasks, while building rapport with customers and guiding them through recommended solutions. On-call and varied shifts apply.

Qualifications

• 1+ year of drain cleaning or plumbing experience.
• 1+ year using hydro jets, electric snakes, or sewer cameras.
• Familiarity with ServiceTitan or similar field service software is preferred.

Responsibilities

• Perform drain cleaning, light plumbing, jetting, and cable work for residential/light commercial calls.
• Explain diagnosed problems and present solutions; obtain service approval and payment.
• Maintain truck inventory and restock to minimum levels; communicate professionally.

Skills

Drain cleaning experience

Hydro jets / sewer cameras

Customer service mindset

Tools

ServiceTitan

Job description

Brand Overview

Greenwell has been proudly serving Louisville families with HVAC and plumbing solutions for years. Known for reliability, integrity, and top-quality service, Greenwell is a respected leader in Kentucky. As part of TurnPoint Services, Greenwell employees gain training, mentorship, and career growth opportunities across a national platform. Our people thrive in a culture that values respect, teamwork, and service excellence. Join Greenwell — where Kentucky expertise powers lasting careers.

Role Overview

Drain Technician

Greenwell Plumbing, Heating & Air is known for providing high-quality residential and commercial services to Southern Indiana and Kentucky customers for over 30 years.

Our team is dedicated to living up to our motto, “Simply Dependable,” and due to our expansive growth and customer need, we are looking for Technicians to join our team.

The ideal candidate will be focused on customer experience with a problem-solving and solution-oriented mindset; our customers depend on it!

Location: Kentucky and Southern Indiana

Schedule: Tuesday- Saturday,+ on call as needed, multiple shifts available

Pay structure: hourly pay for PTO and training, multiple commissions & spiffs

Yearly average: $60,000-$70,000 total compensation

Role Responsibilities:

• Complete all drain cleaning, light plumbing, jetting, and cable work related to residential and light commercial service calls.
• Build rapport and describe diagnosed problems to customers and provide solutions.
• Explain the features and benefits of each solution. Obtain agreement for services before performing work and collect payment.
• Maintain truck inventory of parts and restock truck to minimum stock levels.
• Communicate professionally and respectfully with customers, office staff, and co-workers.
• Wear all applicable Personal Protective gear while operating in a safe manner.
• Participate in required staff meetings and training.
• Provide Camera service for mainline stoppages as needed.

Required Experience:

• 1 or more years of drain cleaning or plumbing experience.
• 1 or more years of experience using hydro jets, electric snakes, and/or sewer cameras.

Preferred experience

• Intermediate knowledge/use of industry-standard software (ServiceTitan, or other related systems)

Why You’ll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Compensation & Benefits

Benefits:

• Competitive Pay: Hourly wage and opportunity for financial growth.
• Health and Wellness: Comprehensive health insurance, dental, and vision plans. Free and confidential mental health assistance.
• Retirement Savings: 401(k) plan with company matching.
• Paid Time Off: Vacation, paid parental leave, and 6 paid holidays.
• Professional Development: Ongoing training and certification support.
• Employee Perks: Company and Corporate Discounts, Ongoing Recognition.
• Coverage when you need it most: $50k free life insurance policy, Short/Long term, and Accident/Critical Illness Coverage available.

Pay Range

USD $60,000.00 - USD $70,000.00 /Yr.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.