Drain Technician

Hire Velocity; Lansing (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive health benefits starting

Health insurance

Dental & Vision Insurance

401(k) with significant company match

Company-provided tools, uniform, and a

Paid Time Off

Apprenticeship programs and on-the-job

On-the-job training

Trade license incentive payout program

Job summary

Hire Velocity is seeking a field plumbing technician to locate blockages, educate customers on sewer care, and generate long-term service options for homeowners. You will operate with company vehicles and be part of a team focused on customer satisfaction.

The role requires 1 year of relevant experience, a high school diploma or GED, and a valid driver's license. Expect on-call rotations, travel to customer homes, and opportunities for growth through training and incentives.

Qualifications

• 1 year of plumbing, drain cleaning, or related experience.
• High school diploma or GED equivalent.
• Valid driver's license.

Responsibilities

• Locate blockages and temporarily restore flow to the home drain lines.
• Educate the customer on better practices to care for their sewer system.
• Convert the job into a lead for a Sewer Sales team member to develop long-term service options.
• Establish customer rapport to ensure the highest levels of customer satisfaction.
• Collect client information and maintain accurate interaction notes.
• Use mobile technology to document job details and complete work orders.
• Collect payment for completed work and provide necessary documentation.
• Participate in all required company trainings and meetings.

Skills

Communication skills

Organization skills

Customer service

Education

High school diploma or GED

Tools

CRM software

Microsoft Outlook

Excel

Job description

Why You'll Love Working Here:

• Comprehensive Health Benefits Starting Day One:
  • Affordable, High Quality Health Care options (company pays 70%)
  • Dental & Vision Insurance
  • Company subsidized Health Savings Accounts
  • Employer-Paid Basic Life and AD&D Insurance
  • Employer-Paid Short- and Long-Term Disability Insurance
• Consistent, Year-Round Work We keep our teams busy in every season
• 401(k) with Significant Company Match Plan for your future while you build your career
• Fully Stocked Company Vehicles -So you can focus on the job and get started quickly
• Paid Time Off Including holidays, floating holidays, and PTO
• Company-Provided Tools, Uniform, and Tablet
• Employee and Family Discounts
• Apprenticeship Programs and On-the-Job Training Learn quickly and grow your career
• Trades License Incentive Payout Program Earn cash incentives for achieving key licensing milestones! We recognize the value of your hard work and investment in professional growth-when you obtain or upgrade your trade license, you'll receive a financial reward for your accomplishment
• Positive, Team-Focused Culture

Your Day-to-Day:

• Locate blockages and temporarily restore flow to the home drain lines
• Educate the customer on better practices to care for their sewer system
• Convert the job into a lead for a Sewer Sales team member to come out and develop long-term service options to meet the home repair needs of the client
• Establish customer rapport to ensure the highest levels of customer satisfaction
• Collect client information and maintain accurate interaction notes
• Share with the customer about company perks like memberships and financing options
• Use mobile technology and field service applications to take photos, document job details, and complete work orders.
• Collect payment for completed work providing necessary documentation to the customer and company
• Participate in all required company trainings and meetings
• Serve on an on-call duty rotation
• Travel to customer homes

What Does It Take?

• Work Experience: 1 year of previous plumbing, drain cleaning, or related experience
• Education: High school diploma or GED equivalent
• Licenses and Certifications: Valid driver's license
• Computer Skills: Customer relationship management (CRM) software, intermediate knowledge of Microsoft Office knowledge including Outlook and Excel
• Organization Skills: High attention to detail is a must. Must be able to communicate updates quickly and efficiently with accurate records to the sales team. Ability to maintain a clean and organized work truck
• Communication Skills: Communicate with customers daily in a professional and ethical manner when representing the company. Interactions can be exchanged in person, in writing, or by telephone or e-mail

Preferred Skills, Knowledge, and Abilities:

• Work Experience: Previous experience or knowledge of plumbing, sewer, or drain
• Computer Skills: Knowledge of Service Titan software

Pay + Commission:

• $18.00/per hour, plus commission on all flips sold and completed

Physical Requirements:

This position requires frequent standing, walking, sitting, bending, stooping, squatting, kneeling, crouching, crawling, twisting, reaching, climbing stairs and ladders, and working in confined or restricted spaces such as basements, crawlspaces, and under fixtures. Employees must be able to frequently lift, carry, push, pull, and move up to 50 pounds and occasionally lift or move up to 100 pounds, including drain cleaning equipment, sewer machines, tools, and materials. Work is performed in and around residential homes and may include exposure to indoor and outdoor environments, varying temperatures and weather conditions, wet or damp areas, standing water, sewage and wastewater, dirt, dust, odors, noise, and other conditions commonly encountered during drain and sewer service work. Employees must also be able to safely enter and exit service vehicles and travel between customer locations throughout the workday.