Drain Technician

Service-Professor; Grand Ledge (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

HSA

Life insurance

Disability insurance

Year-round work

401(k) match

Company vehicles

Paid time off

Tools provided

Employee discounts

Apprenticeship training

Licensing incentives

Team culture

Job summary

Service Professor in Grand Ledge, MI is seeking a Drain Technician to temporarily restore flow to residential drain lines, educate customers on care, and convert jobs into leads for the Sewer team.

You will participate in an on‑call rotation, travel to customer homes, and use mobile field apps. The company offers health care, a 401(k) match, paid time off, stocked company vehicles, tools and training, and licensing incentive programs to grow your career.

Qualifications

• 1 year of plumbing, drain cleaning, or related experience.
• High school diploma or GED.
• Valid driver’s license.
• CRM software and Microsoft Office (Outlook & Excel) proficiency.
• Strong attention to detail and quick, accurate communication with sales team.
• Ability to maintain a clean, organized work truck.

Responsibilities

• Locate blockages and temporarily restore flow to home drains.
• Educate customers on sewer care practices.
• Convert jobs into leads for Sewer Sales.
• Establish customer rapport and document interactions.
• Handle payments and provide necessary documentation.
• Travel to customer homes and participate in on‑call rotations.
• Complete required trainings and meetings.

Skills

Customer service

Attention to detail

Communication

Organization

CRM software

MS Office (Outlook & Excel)

Education

High school diploma or GED

Tools

Service Titan

Job description

Career Opportunities with Service Professor

A great place to work.

The Drain Technician serves to temporarily restore flow to the customer’s home and generates leads to our Sewer team to develop long‑term solutions. You will interact daily with multiple customers and serve on an on‑call duty rotation to meet the needs of after‑hours calls.

Why You’ll Love Working Here:

• Affordable, High Quality Health Care options (company pays 70%)
• Company subsidized Health Savings Accounts
• Employer-Paid Basic Life and AD&D Insurance
• Employer-Paid Short- and Long-Term Disability Insurance
• Consistent, Year-Round Work– We keep our teams busy in every season
• 401(k) with Significant Company Match– Plan for your future while you build your career
• Fully Stocked Company Vehicles-So you can focus on the job and get started quickly
• Paid Time Off – Including holidays, floating holidays, and PTO
• Company-Provided Tools, Uniform, and Tablet
• Employee and Family Discounts
• Apprenticeship Programs and On-the-Job Training– Learn quickly and grow your career
• Trades License Incentive Payout Program –Earn cash incentives for achieving key licensing milestones! We recognize the value of your hard work and investment in professional growth—when you obtain or upgrade your trade license, you’ll receive a financial reward for your accomplishment
• Positive, Team-Focused Culture

Your Day-to-Day:

• Locate blockages and temporarily restore flow to the home drain lines
• Educate the customer on better practices to care for their sewer system
• Convert the job into a lead for a Sewer Sales team member to come out and develop long‑term service options to meet the home repair needs of the client
• Establish customer rapport to ensure the highest levels of customer satisfaction
• Collect client information and maintain accurate interaction notes
• Share with the customer about company perks like memberships and financing options
• Use mobile technology and field service applications to take photos, document job details, and complete work orders.
• Collect payment for completed work providing necessary documentation to the customer and company
• Participate in all required company trainings and meetings
• Serve on an on‑call duty rotation
• Travel to customer homes

What Does It Take?

• Work Experience: 1 year of previous plumbing, drain cleaning, or related experience
• Education: High school diploma or GED equivalent
• Licenses and Certifications: Valid driver’s license
• Computer Skills: Customer relationship management (CRM) software, intermediate knowledge of Microsoft Office knowledge including Outlook and Excel
• Organization Skills: High attention to detail is a must. Must be able to communicate updates quickly and efficiently with accurate records to the sales team. Ability to maintain a clean and organized work truck
• Communication Skills: Communicate with customers daily in a professional and ethical manner when representing the company. Interactions can be exchanged in person, in writing, or by telephone or e‑mail

Preferred Skills, Knowledge, and Abilities:

• Work Experience: Previous experience or knowledge of plumbing, sewer, or drain
• Computer Skills: Knowledge of Service Titan software

Pay + Commission:

• $18.00/per hour, plus commission on all flips sold and completed

Physical Requirements:

This position requires frequent standing, walking, sitting, bending, stooping, squatting, kneeling, crouching, crawling, twisting, reaching, climbing stairs and ladders, and working in confined or restricted spaces such as basements, crawlspaces, and under fixtures. Employees must be able to frequently lift, carry, push, pull, and move up to 50 pounds and occasionally lift or move up to 100 pounds, including drain cleaning equipment, sewer machines, tools, and materials. The role requires sufficient strength and dexterity to operate hand and power tools, drain and sewer cleaning equipment, and other plumbing equipment throughout the workday. Work is performed in and around residential homes and may include exposure to indoor and outdoor environments, varying temperatures and weather conditions, wet or damp areas, standing water, sewage and wastewater, dirt, dust, odors, noise, and other conditions commonly encountered during drain and sewer service work. Employees must also be able to safely enter and exit service vehicles and travel between customer locations throughout the workday.