Drain Technician

The Service Professor LLC; Kentwood (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits starting day one

401(k) with company match

Company vehicle

Paid time off

Training programs

Licensing incentives

Job summary

The Service Professor LLC is seeking a Drain Technician in Kentwood, MI to locally restore flow in customer homes and generate leads for our Sewer team. You’ll interact daily with customers and rotate on-call duties to meet after-hours needs.

You will work with a team using mobile tools, educate customers, and help convert service visits into long-term solutions while earning with comprehensive benefits and on-the-job training.

Qualifications

• 1 year of plumbing, drain cleaning, or related experience.
• Proficient CRM, Outlook and Excel for customer records.
• Clear communication with customers and sales team.

Responsibilities

• Locate blockages and temporarily restore flow to home drain lines.
• Educate customers on sewer care best practices.
• Convert service job into a lead for Sewer Sales.
• Build rapport to ensure high customer satisfaction.
• Collect client information and document interactions.
• Share company perks like memberships and financing options.
• Use mobile tech to photo, document, and finalize work orders.
• Collect payment and provide documentation.
• Participate in trainings and meetings.
• Serve on an on-call duty rotation.
• Travel to customer homes.

Skills

Drain cleaning

CRM software

Outlook & Excel

Communication

Education

High school diploma or GED

Driver’s license

Tools

Service Titan software

Job description

The Drain Technician serves to temporarily restore flow to the customer’s home and generates leads to our Sewer team to develop long-term solutions. You will interact daily with multiple customers and serve on an on-call duty rotation to meet the needs of after-hours calls.

Why you’ll love working here:

• Comprehensive Health Benefits — Starting Day One:
  • Affordable, High Quality Health Care options (company pays 70%)
  • Dental & Vision Insurance
  • Company subsidized Health Savings Accounts
  • Employer-Paid Basic Life and AD&D Insurance
  • Employer-Paid Short- and Long-Term Disability Insurance
• Consistent, Year-Round Work — We keep our teams busy in every season
• 401(k) with Significant Company Match — Plan for your future while you build your career
• Fully Stocked Company Vehicles – So you can focus on the job and get started quickly
• Paid Time Off — Including holidays, floating holidays, and PTO
• Company-Provided Tools, Uniform, and Tablet
• Employee and Family Discounts
• Apprenticeship Programs and On-the-Job Training — Learn quickly and grow your career
• Trades License Incentive Payout Program — Earn cash incentives for achieving key licensing milestones! We recognize the value of your hard work and investment in professional growth—when you obtain or upgrade your trade license, you’ll receive a financial reward for your accomplishment
• Positive, Team-Focused Culture

Your Day-to-Day:

• Locate blockages and temporarily restore flow to the home drain lines
• Educate the customer on better practices to care for their sewer system
• Convert the job into a lead for a Sewer Sales team member to come out and develop long-term service options to meet the home repair needs of the client
• Establish customer rapport to ensure the highest levels of customer satisfaction
• Collect client information and maintain accurate interaction notes
• Share with the customer about company perks like memberships and financing options
• Use mobile technology and field service applications to take photos, document job details, and complete work orders
• Collect payment for completed work providing necessary documentation to the customer and company
• Participate in all required company trainings and meetings
• Serve on an on-call duty rotation
• Travel to customer homes

What Does It Take?

• Work Experience: 1 year of previous plumbing, drain cleaning, or related experience
• Education: High school diploma or GED equivalent
• Licenses and Certifications: Valid driver’s license
• Computer Skills: Customer relationship management (CRM) software, intermediate knowledge of Microsoft Office knowledge including Outlook and Excel
• Organization Skills: High attention to detail is a must. Must be able to communicate updates quickly and efficiently with accurate records to the sales team. Ability to maintain a clean and organized work truck
• Communication Skills: Communicate with customers daily in a professional and ethical manner when representing the company. Interactions can be exchanged in person, in writing, or by telephone or e-mail

Preferred Skills, Knowledge, and Abilities:

• Work Experience: Previous experience or knowledge of plumbing, sewer, or drain
• Computer Skills: Knowledge of Service Titan software