Drain Technician

Help; Cincinnati (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Company vehicle

Tools and uniforms

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Life insurance

Job summary

HELP is seeking a Plumbing Drain Technician to join our Cincinnati area team. This role involves diagnosing drain and sewer concerns for homeowners, performing drain cleaning and clearing, and communicating findings clearly to customers.

You will grow your plumbing knowledge through ongoing training and hands-on experience. The position operates in a residential field setting with a strong emphasis on customer service, safety, and teamwork.

Qualifications

• Entry-level or early-career candidates welcomed, plumbing knowledge preferred.
• Strong communication with homeowners to explain issues clearly.
• Willingness to learn and grow in plumbing technology and customer service.
• Comfortable working independently and as part of a team.

Responsibilities

• Meet with homeowners to diagnose drain and sewer concerns.
• Perform drain cleaning and clearing using appropriate tools and equipment.
• Explain findings and recommended solutions in simple terms.
• Educate customers on next steps, including camera inspections and repairs.

Skills

Excellent communication

Customer service

Mechanical aptitude

Problem solving

Time management

Job description

Are you early in your plumbing career and looking for an opportunity to grow your skills, build relationships with customers, and increase your earning potential? We are looking for a motivated Plumbing Drain Technician to join our team! In this role, you'll work directly with homeowners to diagnose drain and sewer concerns, clear drain lines, and help customers understand what is happening with their plumbing system. This is a great opportunity for someone with foundational plumbing knowledge, strong people skills, and excellent communication abilities. We provide ongoing training and support to help you grow your technical skills and build a successful career.

This is an hourly + commission-based position, meaning your earning potential grows with your ability to identify customer needs, clearly explain plumbing concerns, and provide helpful solutions. The better you communicate and build trust with customers, the more successful you can become.

Key Responsibilities:

• Meet with homeowners to understand and diagnose drain and sewer concerns.
• Perform drain cleaning and clearing services using appropriate tools and equipment.
• Assess plumbing and drain systems and identify potential issues.
• Clearly explain plumbing concerns and findings to homeowners in an easy-to-understand way.
• Educate customers on recommended next steps and available solutions, including camera inspections and potential repairs.
• Build trust with customers by providing honest, professional, and solution-focused recommendations.
• Complete quality work efficiently while maintaining a clean and organized work area.
• Follow plumbing safety standards, company procedures, and applicable local codes.
• Work closely with the Plumbing Service Manager, Dispatch, and other team members to deliver an exceptional customer experience.
• Represent the company professionally and demonstrate a strong commitment to customer service.
• Participate in team meetings, training, and ongoing professional development.

Qualifications:

• Plumbing experience preferred, including entry-level or early-career candidates looking to grow in the industry.
• Basic knowledge of plumbing, drain, and sewer systems is preferred.
• Mechanical aptitude and a willingness to learn.
• Excellent communication and customer service skills.
• Comfortable speaking with homeowners and explaining technical information in a clear, easy-to-understand way.
• A positive, professional, and personable attitude.
• Ability to build trust and develop strong relationships with customers.
• Strong problem-solving and diagnostic skills.
• Ability to work independently while also being a collaborative team member.
• Good time-management and organizational skills.
• Ability to work in a fast-paced environment and manage changing priorities.
• Valid driver's license and acceptable driving record.
• Competitive hourly pay + commission with high earning potential
• Company vehicle, tools, and uniforms
• Medical, dental, and vision insurance
• 401(k) with company match
• Company-paid life insurance
• Paid time off and holidays
• Company cookouts and team events
• Ongoing training and career advancement opportunities

This position works primarily in residential field environments. Responsibilities may include working at customer homes, climbing ladders, navigating uneven surfaces, and working in confined spaces. The role may require lifting and moving materials up to 50 pounds and operating hand and power tools and company vehicles. Regular exposure to outdoor weather conditions, noise, and dust may occur. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

#HLP2

Pay Range

$18 - $22 USD

About HELP

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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