Drain Technician

Superior Comfort; Bristol (RI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Disability & Term Life Insurance

Matching 401(K) Program

Ongoing Training & Development

Paid Holidays & PTO

Job summary

Superior Comfort Inc. in Rhode Island is seeking an experienced Drain Technician to perform residential drain cleaning, sewer line diagnostics, and preventive maintenance. You will work with cable machines, jetters, and cameras to keep homes flowing smoothly and safely.

You'll communicate findings clearly to homeowners, prepare accurate estimates, and document work in Service Titan, upholding our commitment to high-quality service and customer satisfaction.

Qualifications

• 2–3+ years of drain cleaning or residential service experience.
• Proficient with cable machines, jetters, cameras, locators.
• Experience with Service Titan or similar field service software.
• Strong communication skills with customers.
• Detail-oriented with safety and code knowledge.
• Valid driver's license with clean record.

Responsibilities

• Perform residential drain cleaning and clearing blockages.
• Conduct sewer line diagnostics with camera inspections.
• Troubleshoot drain and sewer issues and recommend solutions.
• Provide preventative maintenance and descaling.
• Explain findings and repair options to homeowners.
• Prepare service estimates and recommendations.
• Document work in Service Titan and maintain records.
• Operate and maintain drain-cleaning equipment safely.
• Deliver exceptional customer service from start to finish.

Skills

Drain cleaning

Sewer maintenance

Customer service

Communication

Attention to detail

Driver's license

Tools

Cable machines

Jetters

Sewer cameras

Locators

Service Titan

Job description

Overview

About Us

Superior ComfortInc. has been serving Rhode Island and Southern Massachusetts since 2005, providing trusted heating, cooling, plumbing, and electrical services. What started as a small family business has grown into a team of over 50 professionals dedicated to delivering exceptional service, reliable solutions, and long-term comfort for our customers. We combine the stability of a growing company with the supportive culture of a close-knit team.

Job Responsibilities

• Drain Cleaning & Clearing – Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.

• Sewer Line Diagnostics– Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.

• Troubleshooting & Problem Solving– Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.

• Preventative Maintenance Services– Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.

• Customer Communication– Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.

• Cost Estimates & Recommendations– Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans.

• Service Titan Documentation– Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.

• Equipment Care & Safety– Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.

• Customer Service Excellence– Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.

Qualifications

• Experience– 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role.

• Technical Skills– Proficiency with cable machines,jetters, sewer cameras, locators, and other drain‑cleaning tools.

• Service Software– Experience with Service Titan or similar field‑service software preferred.

• Communication Skills– Strong ability to communicate clearly with customers and team members.

• Attention to Detail– Ability to accurately diagnose issues and perform work that meets safety and code standards.

• Customer‑Focused Mindset– Commitment to delivering high‑quality service with professionalism and a positive attitude.

• Driver’s License– Valid driver’s license with a clean driving record.

Benefits

• Medical, Prescription, Dental & Vision Insurance– Comprehensive coverage with minimal out‑of‑pocket costs.

• Disability & Term Life Insurance– Added financial protection for you and your family.

• Matching 401(K) Program– Competitive retirement savings plan.

• Ongoing Training & Development– Opportunities to expand your drain‑cleaning and diagnostic skills.

• Paid Holidays & PTO– Generous paid time off to support work‑life balance.

Additional Information

Pre-employment background check and drug screening may apply, subject to local laws. Superior Comfort Inc. is an equal‑opportunity employer and values diversity in the workplace.