Drains Technician - Residential

Folkes Home Services; Town of Fishkill (NY); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Long-term disability & life insurance

Short-term disability & life insurance

Paid time off

Job summary

Folkes Home Services is seeking a Residential Drains Technician to perform drain cleaning, sewer diagnostics, and preventative maintenance for residential clients. You will use cable machines, jetters, and sewer cameras to diagnose issues and restore proper flow while delivering outstanding customer service.

Join a team that values professionalism, safety, and teamwork, and offers comprehensive benefits and opportunities for career growth within Apex Service Partners network.

Qualifications

• 2–3+ years of drain cleaning, sewer maintenance, or related residential service experience.
• Proficiency with drain-cleaning equipment such as cable machines, high‑pressure jetters, and sewer cameras.
• Experience with Service Titan or similar field-service software.
• Strong communication skills with customers and team members.
• Detail-oriented with a focus on safety and code compliance.
• Valid driver’s license with clean record.

Responsibilities

• Perform residential drain cleaning and clearing in sinks, tubs, toilets, main lines, and sewer systems.
• Conduct sewer camera inspections to identify root intrusion and defects.
• Diagnose drain and sewer issues and recommend solutions to restore flow.
• Provide preventative maintenance and system flushing to prevent future issues.
• Document work using Service Titan and maintain accurate job notes.

Skills

Drain cleaning experience

Customer communication

Attention to detail

Safety and code compliance

Driver’s license

Tools

Cable machines

High‑pressure jetters

Sewer cameras

Locators

Service Titan

Job description

Overview

Residential Drains Technician

Are you a skilled problem‑solver who takes pride in delivering exceptional service and helping homeowners maintain safe, efficient plumbing systems? We're looking for a dedicated Drain Technician to join our growing team. In this role, you'll use advanced diagnostic and drain‑clearing equipment to identify and resolve residential drain and sewer issues while providing outstanding customer service. If you have hands‑on experience, strong technical skills, and a commitment to quality workmanship, this is an opportunity to build a rewarding career with a company that values professionalism, teamwork, and customer satisfaction. Join us and make a difference by delivering reliable solutions that keep our customers' homes running smoothly!

What You'll Do

• Drain Cleaning & Clearing– Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.
• Sewer Line Diagnostics– Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.
• Troubleshooting & Problem Solving– Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.
• Preventative Maintenance Services– Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.
• Customer Communication– Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.
• Cost Estimates & Recommendations– Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans.
• Service Titan Documentation– Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.
• Equipment Care & Safety– Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.
• Customer Service Excellence– Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.

What You Bring

• Experience– 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role. (Residential plumbing experience is a plus*)
• Technical Skills– Proficiency with cable machines, jetters, sewer cameras, locators, and other drain‑cleaning tools.
• Service Software– Experience with Service Titan or similar field‑service software preferred.
• Communication Skills– Strong ability to communicate clearly with customers and team members.
• Attention to Detail– Ability to accurately diagnose issues and perform work that meets safety and code standards.
• Customer‑Focused Mindset– Commitment to delivering high‑quality service with professionalism and a positive attitude.
• Driver’s License– Valid driver’s license with a clean driving record.

What We Offer

• Medical, Dental, and Vision Insurance:Affordable, comprehensive coverage
• 401(K) with Company Match:Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance:Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance:Additional protection tailored to your needs
• Paid Time Off:Vacation, holidays, and sick time to support work‑life balance

Join our team at Folkes Home Services and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!

Folkes Home Services may conduct a pre‑employment background check and drug test, subject to applicable law.

Folkes Home Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Max Pay Rate

USD $35.00/Hr.

Posted Min Pay Rate

USD $25.00/Hr.