Drain Tech

Cranney Home Services; Danvers (MA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Healthcare for you and eligible family

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Wellness Reimbursement

EAP

FSA

Disability — Short & Long Term

PTO & Sick Time

Paid Holidays

Referral Bonus

Job summary

Cranney Home Services in Danvers, MA is seeking an experienced Drain Technician to diagnose and repair residential drains, provide clear explanations to customers, and deliver a top‑notch service experience from the moment you arrive. This role offers strong earning potential, company truck dispatched from home, uniforms and modern tools, plus comprehensive benefits and a team that supports your growth.

Ideal candidates have 3+ years of drain service, jetting experience, clean driving record,

Qualifications

• 3+ years of drain service experience.
• Jetting experience required.
• OSHA 10 certification is a plus.
• Valid driver's license and clean driving record.
• Strong customer service and communication skills.

Responsibilities

• Follow Cranney's 6-Step Customer Service System.
• Troubleshoot and diagnose drain and plumbing issues.
• Identify root cause of problems.
• Perform drain cleaning using snake machines and drain jetters.
• Perform general drain clearing and repairs.
• Clearly explain problems and recommended solutions to customers.
• Educate customers on their plumbing and drain systems.
• Provide professional, high-quality workmanship.
• Maintain a clean, professional appearance and work environment.
• Follow company safety standards and procedures.

Skills

Strong customer service

Excellent communication

Ability to work independently

Strong troubleshooting

Education

OSHA 10 certification

Tools

Jetting equipment experience

Job description

Job Type

Full-time

Description

Build Your Career with Cranney Home Services

Great technicians deserve a great place to work.

At Cranney Home Services, we're not just looking for someone to fill a truck -- we're looking for skilled professionals who take pride in their craft, care about their customers, and want to build a long-term career with a company that invests in its people.

We've built our reputation by putting quality, professionalism, and customer satisfaction first. With a 4.6/5 employee rating and more than 3,000 customer reviews, our success comes from the people who represent Cranney every day.

Now, we're looking for an experienced Drain Technician to join our growing residential service team.

If you're looking for strong earning potential, excellent benefits, a company truck dispatched from home, and a team that genuinely supports your success, this could be the opportunity you've been looking for.

Benefits

• Earn $35-$45 Per Hour- Based on experience.
• Healthcare for you and eligible family members
• Dental Insurance
• 100% Company-Paid Vision Insurance
• Company-Paid Life Insurance
• 401(k) with a 4% Company Match
• Wellness Reimbursement
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Short-Term & Long-Term Disability
• Paid Time Off (PTO) & Sick Time
• Paid Major Holidays
• Employee Referral Bonus

Work Smarter

• Company truck stocked with the tools you need
• Dispatch directly from home
• Residential service only - NO commercial work
• Company-provided uniforms
• Company-provided smartphone and tablet
• Professional, well-equipped service operation

What You'll Do

As a Drain Technician, you'll be the face of Cranney in our customers' homes. You'll diagnose problems, provide solutions, and deliver an exceptional experience from the moment you arrive.

Your Responsibilities Will Include

• Follow Cranney's 6-Step Customer Service System
• Troubleshoot and diagnose drain and plumbing issues
• Identify the root cause of problems
• Perform drain cleaning using snake machines and drain jetters
• Perform general drain clearing and repairs
• Clearly explain problems and recommended solutions to customers
• Educate customers on their plumbing and drain systems
• Provide professional, high-quality workmanship
• Maintain a clean, professional appearance and work environment
• Follow company safety standards and procedures

Requirements

We're looking for someone who is confident in their technical abilities and understands that exceptional service is just as important as excellent workmanship.

• 3+ years of drain service experience
• Jetting experience - required
• Plumbing experience - a plus
• OSHA 10 certification - a plus
• Strong customer service skills
• Excellent communication skills
• Ability to work independently
• Strong troubleshooting and problem-solving skills
• Valid driver's license and clean driving record
• Dependability, professionalism, and a positive attitude
• Pride in your work and commitment to doing the job right

What Does Success Look Like?

At Cranney, we believe expectations should be clear and our technicians should have the opportunity to succeed.

Success In This Role Means

• Completing an average of 4 calls per day
• Working toward a 90% conversion rate goal
• Meeting daily revenue targets
• Delivering exceptional customer experiences
• Maintaining high-quality workmanship
• Minimizing callbacks through proper diagnosis and quality work
• Demonstrating professionalism, reliability, and accountability
• Being a positive and dependable member of the Cranney team

Why Cranney?

We're building more than a service company -- we're building a team of professionals who want to be proud of where they work.

At Cranney Home Services, your success matters. You'll have the tools, support, benefits, and leadership needed to grow your career while making a difference for our customers every day. You bring the experience. We'll provide the opportunity.

Equal Employment Opportunity

Cranney Home Services is an equal employment opportunity and affirmative action employer.

Salary Description

$27-$35 per hr.