Drain Service Technician

Rodenhiser Home Services Inc.; Holliston (MA); On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Health & Wellness

Time Off

401(k) match

Tuition reimbursement

Career development

Product discounts

Job summary

Rodenhiser Home Services Inc. is seeking an experienced Junior Service Technician to lead residential drain service calls, educate customers on the best financing options and maintenance plans, and mentor apprentices.

You will work with a team of technicians to ensure high-quality service and strong customer relationships. Responsibilities include diagnosing issues, upselling appropriate products, and maintaining organized workflow while upholding safety and SOP standards.

Qualifications

• High school diploma or equivalent required.
• EPA Universal Certificate required.
• Minimum 90 days KPI tracking experience preferred.
• Valid driver's license with clean record.

Responsibilities

• Lead residential drain service calls within expertise area.
• Establish rapport and sell suitable products and services with integrity.
• Educate customers on financing options and maintenance plans.
• Explain replacement opportunities for aging systems.
• Manage jobs to meet gross margins and KPIs.
• Mentor apprentices and ensure proper equipment handling.

Skills

Team leadership

Customer service

KPI tracking

Troubleshooting

Communication

Time management

Policy reading

Education

High School diploma or equivalent

EPA Universal Certificate

Tools

Nexstar Service System

Jetting machines

Drain cameras

Job description

Salary range:$25 - $33/hr

Never job search again.

Rodenhiser has been crafting an elite team of technicians since 1928 who service thousands of happy customers.With Rodenhiser’s size comes numerous advantages you won’t find elsewhere.

At Rodenhiser:

• You are prepared.Rodenhiser’s in-house training will provide you hands-on experience with state-of-the-art equipment.
• You are never rushed.Rodenhiser’s scheduling ensures you will always have sufficient time to fully evaluate and fix the problem.
• You are never alone.Rodenhiser’s team of nearly 100 experienced technicians create an in-the-field network you can always rely on.
• You are appreciated.Not just by the Rodenhiser team, but by so many satisfied customers you help every day.
• You have balance. Some field positions are eligible for flexible hours to best accommodate the needs of you and your family.
• You advance.Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights.We are looking for nice people who want to grow with us.
• You have fun.From frequent BBQ’s and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all!

At Rodenhiser, we already have all of these benefits.Don’t you want them too?

The Big Task

Lead customers, based on solutions provided, to making confident, informed decisions.

Key Sub Tasks

• Complete any residential drainageservice calls within their current area of expertise.
• Establish customer rapport to instill confidence in our team and sell the right products and services with integrity.
• Ask proper lifestyle questions to troubleshoot slow or backed up drains within the home.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain replacement opportunities for aging, damaged, or underperforming waste and vent systems.
• Manage all jobs to achieve proposed gross margins.
• Ability to exceed minimum KPI goals.
• Successfully complete follow up calls.
• Maintain an organized, clean, and well-stocked truck. Ensure proper PPE gear is always utilized and on hand. Maintain provided equipment and tools.
• Participate actively in all training exercises, morning meetings, tradeshows, and retreats.
• Able to work in a highly productive team environment. Working alongside multiple departments.
• Train and mentor apprentices to ensure quick, accurate diagnosis and proper equipment use and handling.
• Be accurate and timely with all related digital invoices, upload sewer camera footage, note and detail jobs thoroughly, timesheets, and emails. Can follow Rodenhiser’s S.O.P’s
• Knowledge of processes across multiple departments with the ability to use them effectively.
• Collaborate: Able to know how and when to hand off structural pipe failures, excavations and licensed plumbing needs to our dedicated plumbing department.

Desired Skills and Experience

• Demonstrated proficiency in all Junior Service Technician abilities.
• Minimum of 90 days tracking KPI and achieving KPI goals.
• Fewer than 30 hours of Call Backs as a Junior Service Technician.
• Completion of Nexstar Service System training.
• Engaged in further technical development (i.e. Different disciplines and cross-training).
• Competent in the use of all tools and resources related to basic service calls.
• High School diploma or equivalent.
• Must have a current EPA universal certificate.
• Base knowledge of plumbing codes and proper safety standards.
• Ability to read and understand policy manuals, safety, rules, and procedures.
• Ability to take timely action to solve problems using established policies and procedures.
• Ability to take direction and or technical instruction.
• 1-3 years, minimum, experience operating main drain machines, hand drain machines, jetting machines, locators, cameras.
• Valid driver’s license and clean driving record.
• Ability to explain technical information to non-technical customers.

PHYSICAL REQUIREMENTS

• Good physical condition is a must. At times, this position may require bending, squatting, kneeling, climbing, pushing, pulling, and crawling. Occasionally, there may be lifting equipment up to or over 100 pounds.
• Frequently, you must be able to read and comprehend, write effectively and professionally, perform minor calculations, orally communicate with all levels within the organization, reason, and analyze data.
• At times, you may need to operate tools and equipment involved in plumbing service work, as well as a computer tablet and phone.

What We Offer

• A career with purpose and growth in a respected, family-owned business.
• A supportive team that takes pride in helping clients and each other.
• Leadership that values your voice, your time, and your future.
• A culture where Nice People deliver Great Service – and it starts with you.

Join the team where your voice matters and your work makes a difference.

Comprehensive Benefits Package

• Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
• Time Off: Paid Vacation, Holidays, Parental Leave
• Salary: $25 - $33/hr.
• Financial: 401(k) match
• Growth: Tuition reimbursement, career development
• Perks: Product discounts and more

Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $25 - 33/ hr., based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.