Plumbing Service Technician

Rodenhiser Home Services, Inc.; Holliston (MA); On-site; USD 55,000 - 125,000; Full time

Benefits offered by this job

Health & Wellness benefits

Paid Vacation

401(k) match

Tuition reimbursement

Job summary

Rodenhiser Home Services, Inc. in Holliston, Massachusetts, is seeking skilled technicians for diagnosing and repairing plumbing systems. Successful candidates will engage with customers to enhance their confidence while providing expert service.

The role requires experience, a state license, and a commitment to teamwork. The expected salary range is $55,000–$125,000, with opportunities for bonuses and a comprehensive benefits package including health and wellness programs.

Qualifications

• Competent in the use of tools for plumbing service calls.
• Knowledge of plumbing and gas codes and safety standards.
• Ability to explain technical information to non-technical customers.

Responsibilities

• Diagnose and repair plumbing systems effectively.
• Complete plumbing service calls within expertise.
• Provide customer education on finance options and maintenance plans.

Skills

Plumbing knowledge

Customer rapport building

Technical explanation

Problem-solving

Use of tools for service calls

Education

State license or certification

Job description

Never job search again.

Rodenhiser has been crafting an elite team of technicians since 1928 who service thousands of happy customers. With Rodenhiser’s size comes numerous advantages you won’t find elsewhere.

At Rodenhiser:

• You are prepared. Rodenhiser’s in-house training will provide you hands‑on experience with state‑of‑the‑art equipment.
• You are never rushed. Rodenhiser’s scheduling ensures you will always have sufficient time to fully evaluate and fix the problem.
• You are never alone. Rodenhiser’s team of nearly 100 experienced technicians create an in‑the‑field network you can always rely on.
• You are appreciated. Not just by the Rodenhiser team, but by so many satisfied customers you help every day.
• You have balance. Some field positions are eligible for flexible hours to best accommodate the needs of you and your family.
• You advance. Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights. We are looking for nice people who want to grow with us.
• You have fun. From frequent BBQs and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all!

At Rodenhiser, we already have all of these benefits. Don’t you want them too?

The Big Task

Diagnose and repair plumbing systems and lead customers to informed, and confident buying decisions.

Key Sub Tasks

• Complete any plumbing residential service calls within their current area of expertise.
• Establish customer rapport to instill confidence in team and sell the right products and services.
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Ability to exceed minimum KPI goal.
• Successfully complete follow up calls.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Explain replacement opportunities for aging, inefficient or underperforming systems.
• Maintain a clean, organized job site and well inventoried truck.

Desired Skills And Experience

• Competent in the use of all tools and resources related to basic service calls.
• Knowledge of Plumbing and gas codes and proper safety standards.
• Ability to explain technical information to non-technical customers.
• Ability to take timely action to solve problems using established policies and procedures.
• Ability to read and understand policy manuals, safety, rules, and procedures.
• Hold at least one state license or certification.
• Engaged in further technical development (i.e. Different disciplines and cross‑training).
• Valid driver’s license and clean driving record.

What We Offer

• A career with purpose and growth in a respected, family‑owned business
• A supportive team that takes pride in helping clients and each other
• Leadership that values your voice, your time, and your future
• A culture where Nice People deliver Great Service – and it starts with you

Rodenhiser Home Services is an equal‑opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $55,000–$125,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Comprehensive Benefits Package:

• Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
• Time Off: Paid Vacation, Holidays, Parental Leave
• Financial: 401(k) match
• Growth: Tuition reimbursement, career development
• Perks: Product discounts and more

Join the team where your voice matters and your work makes a difference.

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