Drain Install Operations Leader: Safe, Profitable Projects

Bill Howe Plumbing, Heating & Air, Restoration & Flood; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Bill Howe Plumbing, Heating & Air, Restoration & Flood is seeking a Drain Install Manager to lead the Drain Installation team through residential and commercial projects from start to finish. You will coach technicians, manage scheduling, and ensure safety, quality, and timely delivery while collaborating with Sales, Dispatch, and Customer Service.

The role requires 5+ years in drain installation with leadership experience, strong budgeting and KPI skills, and a commitment to exceptional

Qualifications

• High school diploma required; trade school or industry certifications preferred.
• Minimum of five (5) years of drain installation or plumbing experience, with at least two (2) years in a leadership or management role.
• Strong knowledge of residential and commercial drain replacement methods and related equipment.
• Proven ability to lead teams, manage performance, and develop employees.
• Experience managing departmental budgets, metrics, and business performance.
• Excellent communication, interpersonal, and customer service skills.

Responsibilities

• Lead, coach, and develop Drain Installation team members.
• Oversee daily scheduling, manpower, equipment, materials, and project execution.
• Conduct job site visits to monitor workmanship, safety, quality, and customer satisfaction.
• Provide technical guidance for complex drain installation projects.
• Ensure installations comply with company standards and codes.
• Coordinate with Sales, Dispatch, Customer Service, and Operations on scheduling and communication.
• Develop and monitor KPIs: productivity, margin, revenue, profitability, satisfaction, safety.
• Analyze performance and implement process improvements to boost efficiency.

Skills

Drain installation leadership

Team leadership

Project scheduling

Budget management

Customer service

MS Office proficiency

Valid driver’s license

Education

High school diploma

Tools

Field service software

Job description

Bill Howe Plumbing, Heating & Air, Restoration & Flood is seeking a Drain Install Manager to lead the Drain Installation team through residential and commercial projects from start to finish. You will coach technicians, manage scheduling, and ensure safety, quality, and timely delivery while collaborating with Sales, Dispatch, and Customer Service.

The role requires 5+ years in drain installation with leadership experience, strong budgeting and KPI skills, and a commitment to exceptional