Residential Drains & Install Division Lead

Te-Certified-Electrical,-Plumbing,-Heating-; Lawrenceville (GA); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

Company vehicle and gas card

Company laptop

Cell phone allowance

401(k) with company match

Health insurance for employees and 1st

Health insurance for employees and an—

Gym membership reimbursement

Paid leadership and management培训

Paid holidays and vacation

Uniforms and boot allowance

Job summary

TE Certified is a leading residential plumbing, electrical, and HVAC company in Georgia seeking an experienced Drains & Install Manager. You will lead Plumbing Install, Drain, and Underground teams, grow the department, and drive revenue while delivering exceptional customer experiences.

You will recruit, coach, and develop technicians, manage budgets and KPIs, partner with dispatch and service teams, and ensure high standards of professionalism and accountability across operations.

Qualifications

• Leadership experience in residential plumbing, drains, sewer, underground, or related home services.
• Proven experience managing field technicians and driving team performance.
• Experience managing budgets, KPIs, revenue goals, and operational performance.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Lead and manage Plumbing Install, Drain, Underground, and apprentice team members.
• Drive department performance, profitability, and KPIs.
• Recruit, hire, coach, mentor, and develop technicians and future leaders.
• Partner with dispatch, call center, service teams, and leadership to maximize productivity and customer satisfaction.
• Oversee lead management, scheduling, dispatching, and job follow-up processes.
• Handle customer escalations and ensure issues are resolved quickly and professionally.
• Monitor technician performance and maintain accountability to company standards.
• Assist with pricing strategies and price book development.
• Manage truck inventory, tools, and resources for maximum efficiency.
• Create and execute growth plans for Install, Drain, and Underground divisions.
• Track, analyze, and report departmental performance metrics.
• Foster a culture of professionalism, accountability, and continuous improvement.

Skills

Leadership experience

Talent recruitment and mentoring

Budget management

KPIs and performance tracking

Effective communication

Problem solving

Developing future leaders

Job description

TE Certified is a leading residential plumbing, electrical, and HVAC company in Georgia seeking an experienced Drains & Install Manager. You will lead Plumbing Install, Drain, and Underground teams, grow the department, and drive revenue while delivering exceptional customer experiences.

You will recruit, coach, and develop technicians, manage budgets and KPIs, partner with dispatch and service teams, and ensure high standards of professionalism and accountability across operations.