PART TIME Utility Billing Clerk

Tomah WI; Town of Tomah (WI); Hybrid; USD 21,000 - 30,000; Part time

Job summary

The City of Tomah is seeking a detail-oriented Part-Time Utility Billing Clerk to join the Public Works & Utilities team. You will manage billing for utility services, ensure accuracy, and provide attentive customer service in a fast-paced environment.

This role emphasizes data entry, meter reads, bill printing and emailing, and month-end closing, with a flexible schedule ideal for candidates who balance accounting, finance, and client communication responsibilities.

Qualifications

• Associate degree in related field preferred.
• Two years clerical office experience.
• Ability to read/write proficiently.
• Valid Wisconsin driver's license.

Responsibilities

• Greet the public and answer calls, directing inquiries to the proper person.
• Collect payments for utility bills and meters.
• Prepare forms, reports, notices, and monthly reports.
• Enter, verify, and correct data in computer systems.
• Process and enforce disconnects when required.
• Balance daily payments and perform deposits.

Skills

Attention to detail

Customer service

Education

Associate Degree in related field

Tools

Caselle

Invoice Cloud

Senus Analytics

Microsoft Word

Microsoft Excel

Job description

We are seeking a detail-oriented and energetic Part-Time Utility Billing Clerk to join our dynamic public works & utilities team. In this pivotal role, you will manage the billing processes for utility services, ensuring accuracy and timeliness while providing exceptional customer service. Your expertise in computer systems, including Microsoft Word and Excel, Caselle, Invoice Cloud and Senus Analytics will help streamline revenue cycle management and support the organization’s financial health. This position offers a flexible schedule perfect for individuals passionate about accounting, finance, and client communication.

Duties

1. Greeting the public and answering the telephone, directing callers to proper person or responding to questions and/or complaints in a proper, amicable manner, and addressing complaints, questions and recommendations by citizens.

2. Collecting payments for utility bills and meter purchases.

3. Prepares or completes various forms, reports, correspondences, notices, formal warnings, and monthly reports.

4. Receives various forms, reports, correspondences, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

5. Communicates with supervisor, employees, other departments, property owners, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

6. Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections as appropriate.

7. Responsible for all aspects of utility billing including verifying meter reads, processing, printing, mailing/emailing monthly bills and uploading files to payment portal software. Responsible for all month-end reports and closing monthly periods.

8. Responsible for processing and enforcing disconnects.

9. Receipting and balancing daily utility payments.

10. Responsible for making necessary bank deposits, via remote deposit, ACH upload, bank.

11. Responsible for implementing and enforcing deferred payment agreements.

12. Responsible for ensuring that the non-sufficient payments are collected for the water and sewer department and applying applicable penalties

13. Process account credits, transfers and payment adjustments.

14. Process billing adjustments, fees and penalties.

15. Responsible for inputting and maintaining all aspects of meters.

16. Responsible for terminating customer accounts.

17. Responsible for creating new customer accounts.

18. Responsible for handling, inputting, and retaining confidential information related to customer accounts.

19. Responsible for processing leak credits.

20. Cross-trained in all aspects of Accounts Payable including processing, printing and mailing checks.

21. Answer customer questions about billings and rate schedules.

22. Handle confidential material for the Director.

23. Perform related duties as required.

24. Work is performed according to established rules, regulations and procedures under the supervision of the Public Works and Utilities Director.

Experience

1. Minimum of an Associate Degree in related field (Preferred, not required).

2. Two years of clerical office experience.

3. Or, any combination of education and experience that will provide the required skills and abilities.

4. Ability to read and write comprehensively.

5. Possession of a valid Wisconsin driver's license.

6. Knowledge of office practices, procedures, and operation of standard office equipment.

7. Knowledge and experience with computer systems, including Microsoft Word and Excel, Caselle, Invoice Cloud and Senus Analytics.

8. Ability to perform tasks with good, professional judgment, and a high degree of accuracy and integrity.

9. Ability to deal with the public calmly, tactfully and courteously.

10. Ability to establish and maintain effective working relationships with superiors, employees and the general public.

11. Knowledge of Municipal Codes.

12. Ability to use all available sources of information to gather data.

13. Ability to explain City Ordinances.

14. Ability to recognize problems, initiate action, and explain it to property owners who are highly emotional.

15. Ability to communicate clearly and effectively oral and written.

16. Ability to keep detailed records and reports.

17. Ability to work with strict deadlines.

18. Ability to use independent judgment and work with little direct supervision when necessary.

19. Ability to comprehend, interpret, and apply regulations, procedures, and related information.

20. Ability to establish and maintain an effective working relationship with the public and other employees.

21. Ability to tolerate high levels of stress and react quickly and calmly in situations and to determine proper course of action.

22. Specific knowledge in following and adhering to policy department rules and regulation related to this position.

23. The City of Tomah has adopted rules and regulations established for the safety of its employees in the performance of their jobs. It shall be the direct responsibility of the department heads and the first line supervisors to be sure all employees of the City of Tomah comply with the safety rules and regulations. Department heads and first line supervisors shall establish procedures to ensure enforcement of said rules and regulations.