Dover Mall - Retail Security Officer

Andy Frain Services; Dover (DE); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Retail Security Officer to ensure safety and security at the Dover Mall. In this entry-level role, you will provide essential security services by maintaining constant awareness of your surroundings, managing pedestrian traffic, and establishing relationships with customers and local authorities. Your professionalism and excellent customer service skills will be vital as you patrol the premises, monitor security systems, and respond to incidents. This is a fantastic opportunity to join a dynamic team and contribute to a safe shopping environment while developing your career in security services.

Qualifications

• Entry-level position requiring strong customer service and communication skills.
• Must be disciplined, vigilant, and able to adapt to changing situations.

Responsibilities

• Control entrances and manage pedestrian and vehicle traffic.
• Patrol buildings, monitor cameras, and report suspicious activity.
• Complete Daily Activity Reports and Incident Reports.

Skills

Customer Service

Communication Skills

Discipline

Vigilance

Teamwork

Tools

CCTV

Fire Panels

Life Safety Systems

Job description

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Job Summary

Provide security as outlined in the post orders and establish relationships with customers, law enforcement, and fire departments. Maintain constant awareness of surroundings, noting all activity in the assigned area. Demonstrate professionalism and excellent customer service.

Basic Functions

• Control entrances and manage pedestrian and vehicle traffic.
• Patrol buildings and perimeters.
• Escort materials and personnel.
• Inspect security and fire exposures.
• Perform special assignments.

Responsibilities

Responsibilities may vary based on department size, location, and post assignments. Reasonable accommodations will be made for ADA requirements. General duties include:

• Report to post on time in full uniform.
• Maintain a professional image, greeting customers, visitors, and employees politely.
• Stay updated with all post order revisions and information from the customer and AFS.
• Patrol or monitor fixed posts, report suspicious activity, and investigate incidents.
• Monitor cameras and equipment as per post orders.
• Know emergency policies and procedures for alarms and incidents.
• Complete reports such as Daily Activity Reports, Incident Reports, etc.
• Suggest safety and loss prevention improvements.
• Know and operate life safety systems, fire panels, CCTV, and other equipment.
• Ensure safe operation of elevators and access points, and know maintenance contacts.
• Follow training and compliance guidelines.
• Communicate security issues daily with the Security Supervisor.

Skills and Abilities

• Be honest, alert, disciplined, and vigilant.
• Excellent customer service skills.
• Results-oriented, able to handle multiple priorities.
• Team player, adaptable to change, and able to follow directions.
• Work with urgency.
• Strong oral and written communication skills.

This description is general and not all-inclusive. Duties may be modified or assigned as needed.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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