Asset Protection Specialist - Fulton Street Mall

Gap Inc.; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Asset Protection Specialist to ensure safety and security within their stores. In this dynamic role, you will work in a fast-paced environment, focusing on preventing loss and fostering a culture of safety. Your responsibilities will include collaborating with store leaders, educating staff on safety practices, and managing investigations related to theft and fraud. This position offers an opportunity to make a significant impact on the store environment while developing strong community relationships. If you thrive in high-pressure situations and have a passion for safety, this role is perfect for you.

Qualifications

• Experience in a high-pressure, multitask environment to drive results.
• Strong communication and interpersonal skills for effective partnerships.

Responsibilities

• Provide a visible presence to prevent loss and safety issues.
• Educate store staff on safety standards and procedures.
• Assist in the investigative process from case initiation to resolution.

Skills

Safety Management

Loss Prevention

Communication Skills

Interpersonal Skills

Investigative Skills

Decision-Making

Education

High School Diploma

Experience in Retail Security

Tools

CCTV Systems

Incident Reporting Systems

Case Management Systems

Job description

About the Role

In this role, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast-paced environment focused on creating a safe environment for our employees, teams, and customers. This is critical to driving our Brand Power, Enduring Customer Relationships, and demonstrating our commitment to Team and Values. You’ll need to understand the big picture strategy and work with cross-functional teams and external partners.

You are responsible for identifying and mitigating safety, external theft, and fraud trends within a specific store. This role provides in-store response and support, focusing on immediate safety concerns, Habitual Offenders, and high-impact external theft/fraud incidents through the use of company technology (CCTV, Incident Reporting, and AP-related resources). You will teach and train Store Leaders and Brand Associates in safe practices for handling safety and external theft events, and in the use of the Company Case Management and Reporting systems.

The Asset Protection Specialist reports to the on-campus Asset Protection Manager or an Area Asset Protection Manager. This role interacts regularly with Local Law Enforcement, diversion and outreach programs, and supports comprehensive case management related to habitual and aggressive offenders. You will identify, develop relationships, and influence local community networks and outreach programs.

What You'll Do

1. Provide a visible, overt presence to prevent loss and safety issues.

2. Help drive a low-risk culture and contribute to shortage reduction efforts by maintaining a visible presence on the sales floor.

3. Maintain physical security of the store and support the customer experience.

4. Support proper handling of escalated customer situations.

5. Assist in the investigative process from case initiation through resolution.

6. Make safe apprehensions following Gap Inc AP guidelines.

7. Collect and communicate loss and safety-related intelligence to store and Asset Protection leaders.

8. Educate store staff on safety standards related to security and safety procedures (Community Outreach, External Theft & Prevention, Active Threat, Emergency Procedures, etc.).

9. Promote awareness of available resources (Safety training, Open Door Policy, Code of Business Conduct Hotline, Brand Protection Program, etc.).

Who You Are

• This role requires maintaining uniform standards, including the consistent use of body-worn cameras.

• You will work closely with store leaders and other Asset Protection personnel to ensure all initiatives are compliant with Brand standards while making Gap Inc stores the safest place to work and shop.

• Experience in a high-pressure, multitask environment to drive results, coach, and collaborate.

• Strong communication and interpersonal skills, with the ability to establish effective partnerships.

• High learning agility, decision-making ability, and professionalism.