Doughnut Shop GM: Lead People, Profit & Quality

Krispy Kreme; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities- we are growing!

Comprehensive benefits (medical,vision

and dental insurance)

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme in Raleigh is seeking a General Manager to lead all doughnut operations at our retail location. You will oversee production, sales, and human resources, develop a staff of professionals, drive revenue, and ensure both customer and employee satisfaction while upholding the brand’s quality and service standards.

This role requires 4+ years in QSR or retail management, strong leadership, and a hands-on approach to safety, sanitation, and schedule planning.

Qualifications

• 4+ years’ experience in QSR or retail management.
• Must be at least 21 years of age.
• High school or GED.
• Ability to work all necessary work schedules, including holidays/weekends.
• Effective communication skills, both written and verbal.
• Travel 0-10%.
• Must be authorized to work in the US without sponsorship.

Responsibilities

• You serve as a role model for customer-first behaviors according to company standards.
• Building a team of customer-focused employees through coaching and performance management.
• Responsible for ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
• Ensure all store physical property is in good working condition.
• Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling.
• Achieving business plan objectives and profitability according to store operating plan and established financial goals.
• Demonstrate safety consciousness and promote store safety.
• Maintain a high level of store sanitation and cleanliness.
• Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance.
• Understand the production process and maintain a schedule that guarantees high quality and output while also implementing store quality control procedures.
• Coordinate production schedules to meet customer demands and to minimize labor hours
• Interface with corporate office personnel in a timely manner as needed.

Skills

Leadership

Communication

Team Building

Customer Service

Education

High School Diploma

Job description

Krispy Kreme in Raleigh is seeking a General Manager to lead all doughnut operations at our retail location. You will oversee production, sales, and human resources, develop a staff of professionals, drive revenue, and ensure both customer and employee satisfaction while upholding the brand’s quality and service standards.

This role requires 4+ years in QSR or retail management, strong leadership, and a hands-on approach to safety, sanitation, and schedule planning.