Door & Trim Field Service Technician

Beacon Roofing Supply, Inc; Fort Myers (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health care benefits

401(k) with employer match

Paid Time Off

Job summary

QXO is a leading distributor and installer of building products, seeking a Service Technician (Doors and Trim) to perform service, repair, and warranty work at customer locations and jobsites. The role emphasizes mechanical ability, safety, and delivering an exceptional customer experience across multiple product areas.

The ideal candidate will diagnose issues, document work, and coordinate with customers while maintaining vehicle and tool readiness.

Qualifications

• Strong mechanical aptitude and troubleshooting abilities.
• Excellent customer service and communication skills.
• Strong attention to detail and commitment to quality workmanship.
• Ability to work independently while managing multiple service calls.
• Strong organizational and time-management skills.
• Ability to adapt to changing priorities in a fast-paced field environment.
• Commitment to safety and continuous improvement.
• Experience in field service, maintenance, warranty, construction, or related industries.
• Experience servicing building products such as doors, windows, millwork, or similar systems preferred.

Responsibilities

• Perform scheduled service, maintenance, repair, warranty, and adjustment work based on work orders and service requests.
• Diagnose product, installation, and operational issues in the field and implement appropriate repair solutions.
• Inspect products and completed work to ensure compliance with quality standards and customer expectations.
• Verify completed repairs meet manufacturer specifications and company quality requirements.
• Recommend additional repairs, replacement parts, or follow-up service when necessary.
• Review work orders before each service call to ensure required materials, parts, and tools are available.
• Load company vehicles with required products, materials, equipment, and tools.
• Complete service tickets, repair documentation, warranty paperwork, and material requests accurately and on time.
• Document service findings, completed repairs, photographs, and follow-up recommendations.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication

Independent work

Time management

Safety compliance

Driving license

Bilingual English/Spanish

Job description

QXO is a leading distributor and installer of building products, seeking a Service Technician (Doors and Trim) to perform service, repair, and warranty work at customer locations and jobsites. The role emphasizes mechanical ability, safety, and delivering an exceptional customer experience across multiple product areas.

The ideal candidate will diagnose issues, document work, and coordinate with customers while maintaining vehicle and tool readiness.