Field Service Technician — Repairs & Customer Care

Beacon Roofing Supply, Inc; Sanford (FL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health Care Benefits

401(k) with employer match

Paid Time Off

Job summary

QXO is a leading distributor and installer of building products, actively expanding its field service operations in the United States. This role focuses on scheduled service, preventive maintenance, warranty work, and timely repairs performed at customer locations and job sites.

You’ll diagnose installation and operation issues, document findings, and maintain strong customer communication to ensure satisfaction and adherence to quality standards. A valid driver’s license and travel are required.

Qualifications

• Strong mechanical aptitude and troubleshooting abilities.
• Excellent customer service and communication skills.
• Strong attention to detail and commitment to quality workmanship.
• Ability to work independently while managing multiple service calls.
• Strong organizational and time-management skills.
• Ability to adapt to changing priorities in a fast-paced field environment.
• Commitment to safety and continuous improvement.
• Experience in field service, maintenance, warranty, construction, or related industries.
• Experience servicing building products such as doors, windows, millwork, or similar systems preferred.
• Strong understanding of installation, adjustment, repair, and troubleshooting techniques.
• Valid driver's license with acceptable driving record.
• Bilingual (English/Spanish) communication skills are a plus.

Responsibilities

• Perform scheduled service, maintenance, repair, warranty, and adjustment work based on work orders and service requests.
• Diagnose product, installation, and operational issues in the field and implement appropriate repair solutions.
• Inspect products and completed work to ensure compliance with quality standards and customer expectations.
• Verify completed repairs meet manufacturer specifications and company quality requirements.
• Recommend additional repairs, replacement parts, or follow-up service when necessary.
• Review work orders before each service call to ensure required materials, parts, and tools are available.
• Load company vehicles with required products, materials, equipment, and tools.
• Complete service tickets, repair documentation, warranty paperwork, and material requests accurately and on time.
• Document service findings, completed repairs, photographs, and follow-up recommendations.
• Return all completed documentation according to company procedures.
• Communicate with customers regarding appointment times, arrival windows, repair status, and completed work.
• Discuss repair recommendations and completed service with customers to ensure satisfaction.
• Maintain courteous, professional communication throughout each service visit.
• Respond to customer questions and resolve concerns whenever possible.
• Deliver an exceptional customer experience while representing QXO professionally.
• Maintain assigned company vehicle in a clean, safe, and professional condition.
• Inspect company vehicles, tools, and equipment daily to ensure safe operation.
• Report vehicle damage, equipment malfunctions, or safety concerns immediately.
• Maintain organized inventory of service tools, materials, and replacement parts.
• Verify products, materials, and replacement components meet specifications before installation.
• Communicate recurring product quality concerns to supervisors and operations teams.
• Assist with ordering materials or replacement products when additional service is required.
• Support scheduling and coordination of future service visits when necessary.
• Participate in continuous improvement initiatives that improve customer service and operational efficiency.
• Follow all company safety policies, OSHA regulations, and PPE requirements.
• Maintain a clean and organized work environment at customer locations and within company vehicles.
• Identify and report unsafe working conditions, accidents, near misses, or equipment concerns.
• Participate in required safety meetings and training.
• Perform additional duties as assigned.

Skills

Mechanical aptitude

Customer service

Attention to detail

Independent worker

Time management

Adaptability

Safety mindset

Field service experience

Building products experience

Install/repair skills

Driver's license

Bilingual

Job description

QXO is a leading distributor and installer of building products, actively expanding its field service operations in the United States. This role focuses on scheduled service, preventive maintenance, warranty work, and timely repairs performed at customer locations and job sites.

You’ll diagnose installation and operation issues, document findings, and maintain strong customer communication to ensure satisfaction and adherence to quality standards. A valid driver’s license and travel are required.