Door Program & Customer Service Coordinator

oldcastlebuildingenvelope; Terrell (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Industry competitive benefits

PTO and holidays

Pay-for-performance

Job summary

Oldcastle BuildingEnvelope is hiring for a Custom Door customer service and administration role. Learn the Door Program, create fab sheets, and enter and check orders to support sales and production.

You will work with material lists, shop drawings, and elevation take-offs, sometimes architectural plans. Provide consultation to customers, sales staff and internal teams, and assemble submittal and sample packages.

Qualifications

• Excellent written & verbal communication skills.
• Regular and predictable attendance; safety policies must be followed.
• Ability to read, interpret, & understand architectural drawings and specifications.
• Basic understanding of AutoCAD.
• Experience with Epicor preferred.
• Experience with doors preferred.

Responsibilities

• Learn all aspects of Custom Door customer service and administration including the Door Program, creating fab sheets, entering and checking orders.
• Provide detailed fab sheets to customers in a timely manner.
• Work from material lists, shop drawings or elevation take-offs, occasionally architectural plans and specifications.
• Provide consultation, coordination, and assistance to customers, sales force and internal personnel.
• Assist in providing submittal and sample packages for sold projects as needed.
• Enter Sales Orders into and generate Purchase Orders within Epicor.
• Other duties as assigned.

Skills

Customer service

Administrative support

Communication

Tools

Epicor

AutoCAD

MS Office

Excel

Word

Job description

Oldcastle BuildingEnvelope is hiring for a Custom Door customer service and administration role. Learn the Door Program, create fab sheets, and enter and check orders to support sales and production.

You will work with material lists, shop drawings, and elevation take-offs, sometimes architectural plans. Provide consultation to customers, sales staff and internal teams, and assemble submittal and sample packages.