Door Control Customer Support Specialist

Door-Controls-US; Ben Wheeler (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Critical Illness

Supplemental Life Insurance

Short Term Disability

Long Term Disability

401k + Company Match

Legal Shield

Job summary

Door Controls USA is seeking a Customer Service Representative to provide service to customers and technicians in the automatic door industry. You will handle complaints, orders, or information requests and prioritize customers’ needs with accuracy and empathy.

As CSR you will respond by phone, email, and live chat, diagnose issues, perform order entry in Microsoft Dynamics, and maintain up-to-date customer data while expanding product knowledge.

Qualifications

• High school diploma or equivalent.
• At least two years customer service-related experience required.

Responsibilities

• Provide customer service via telephone, email, & our online chat
• Diagnose problems & provide solutions at the source i.e., parts identification
• Interact as telephone support with customers providing parts sales
• Perform order entry through Microsoft Dynamics
• Perform accurate data entry when establishing new customers, & updating current customer information, such as contacts, phone numbers, addresses shipping information, & billing information
• Constantly work to increase product & troubleshooting knowledge
• Provide accurate, valid, & complete information & solutions by using the correct methods/tools that are provided for you
• Other duties as assigned

Skills

Customer orientation

Organizational skills

Multi-tasking

High-paced environment

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Dynamics

Microsoft Office Suite

Job description

Door Controls USA is seeking a Customer Service Representative to provide service to customers and technicians in the automatic door industry. You will handle complaints, orders, or information requests and prioritize customers’ needs with accuracy and empathy.

As CSR you will respond by phone, email, and live chat, diagnose issues, perform order entry in Microsoft Dynamics, and maintain up-to-date customer data while expanding product knowledge.