Customer Service Representative

Door Controls USA; Ben Wheeler (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Critical Illness

Supplemental Life Insurance

Short Term Disability

Long Term Disability

401k + Company Match

Legal Shield

Job summary

Door Controls USA in Ben Wheeler, Texas, is seeking a Customer Service Representative to support customers and technicians in the automatic door industry. The role covers inquiries, issue resolution, order processing, and data management.

You will handle calls, emails, and chat, diagnose problems, process orders in Microsoft Dynamics, and maintain accurate customer records while expanding product knowledge and troubleshooting skills.

Qualifications

• High school diploma or equivalent required.
• At least two years of customer service experience required.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Provide service to customers and technicians in the automatic door industry.
• Act as a liaison, provide product information, answer questions, and resolve issues.
• Handle complaints and follow up to ensure customer satisfaction.
• Provide customer service via telephone, email, and online chat.
• Diagnose problems and provide solutions, e.g., parts identification.
• Accept telephone support for parts sales and order entry through Dynamics.
• Maintain accurate customer data and update contacts and shipping/billing info.
• Continuously expand product and troubleshooting knowledge.

Skills

Customer orientation

Organizational skills

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Dynamics

Job description

Customer Service Representative

Door Controls USA Ben Wheeler, Texas, United States

About this position

At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you're an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace. Join us in delivering high-quality solutions & services to our customers nationwide.

Benefits Package Offered for full-time employees:

• Medical
• Vision
• Critical Illness
• Supplemental Life Insurance
• Short Term Disability
• Long Term Disability
• 401k + Company Match
• Legal Shield

Job Summary: Provide service to customers & technicians in the automatic door industry .

Duties & Responsibilities:

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from Door Controls USA. They also provide solutions that fit those individualized situations & prioritize the customers’ needs at each step of the process.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, & resolve any emerging problems that our customer accounts might face with accuracy & efficiency.

A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, & follow up to resolve any issues our customers experience.

• You will provide customer service via telephone, email, & our online chat
• You will diagnose problems & provide solutions at the sourcei.e., parts identification
• You will interact as telephone support with customers providing parts sales
• You will perform order entrythrough Microsoft Dynamics
• You will perform accurate data entry when establishing new customers, & updating current customer information, such as contacts, phone numbers, addresses shipping information, & billing information
• You will constantly work to increase product & troubleshooting knowledge
• You will provide accurate, valid, & complete information & solutions by using the correct methods/tools that are provided for you
• Other duties as assigned

Required Skills/Abilities:

• Customer orientation & ability to adapt/respond to different types of characters
• Excellent organizational skills & attention to detail.
• Ability to multi-task, prioritize, & manage time effectively
• Ability to function well in a high-paced & at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education & Experience:

High school diploma or equivalent.

At least two years customer service-related experience required.

Physical Requirements:

Prolonged periods of sitting at a desk & working on a computer.