Customer Care & Solutions Specialist (Door Systems)

Door Controls USA; Ben Wheeler (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Critical Illness

Supplemental Life Insurance

Short Term Disability

Long Term Disability

401k + Company Match

Legal Shield

Job summary

Door Controls USA in Ben Wheeler, Texas, is seeking a Customer Service Representative to support customers and technicians in the automatic door industry. The role covers inquiries, issue resolution, order processing, and data management.

You will handle calls, emails, and chat, diagnose problems, process orders in Microsoft Dynamics, and maintain accurate customer records while expanding product knowledge and troubleshooting skills.

Qualifications

• High school diploma or equivalent required.
• At least two years of customer service experience required.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Provide service to customers and technicians in the automatic door industry.
• Act as a liaison, provide product information, answer questions, and resolve issues.
• Handle complaints and follow up to ensure customer satisfaction.
• Provide customer service via telephone, email, and online chat.
• Diagnose problems and provide solutions, e.g., parts identification.
• Accept telephone support for parts sales and order entry through Dynamics.
• Maintain accurate customer data and update contacts and shipping/billing info.
• Continuously expand product and troubleshooting knowledge.

Skills

Customer orientation

Organizational skills

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Dynamics

Job description

Door Controls USA in Ben Wheeler, Texas, is seeking a Customer Service Representative to support customers and technicians in the automatic door industry. The role covers inquiries, issue resolution, order processing, and data management.

You will handle calls, emails, and chat, diagnose problems, process orders in Microsoft Dynamics, and maintain accurate customer records while expanding product knowledge and troubleshooting skills.