Door Attendant

Mayo Clinic; Rochester (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

Pre-Tax Savings: HSA/FSAs

Retirement package

Job summary

Mayo Clinic is seeking a door attendant to assist patients and guests getting in and out of vehicles, while maintaining a courteous relationship. The role includes mobility support, directing guests, and transporting items as needed across hospital areas.

Responsibilities also involve coordinating taxi services, supporting valet operations, and ensuring safety in drive-up lanes. Wheelchair recovery is required across various locations, with a focus on excellent service and adaptability.

Qualifications

• High school diploma or equivalent required.
• Previous hospital or clinical experience preferred.
• Must have valid driver's license and clean driving record.
• Ability to work independently with good communication skills.
• Strong problem-solving and adaptability under pressure.

Responsibilities

• Assist patients and guests to and from cars, vans, shuttles, or taxis.
• Provide direction support and mobility assistance, answering questions.
• Transport patients, belongings, or medical devices as needed.
• Call, record, and monitor taxi or courtesy vehicle arrivals daily.
• Assist valet operations and sanitize equipment used for patient support.
• Help manage traffic in drive-up lanes for safety.
• Wheelchair recovery across hospital, clinic, and related areas.

Skills

Communication skills

Telephone skills

Interpersonal skills

Problem-solving

Education

High school diploma

Job description

The door attendant is primarily responsible for assisting patients and guests to and from cars, courtesy vans, shuttle busses, or taxis, while establishing and maintaining a pleasant and helpful relationship. This will include offering direction support, mobility assistance, and answering general questions which might be asked by our guests. Other responsibilities include keeping the patient loading zones clear, transporting patients, their personal belongings, or selected medical devices; calling, recording, and monitoring taxi cabs and courtesy vehicles daily for patients and visitors. Assist and support valet operations as directed as well as sanitizing any equipment used to support patient. Assisting with traffic control in drive-up lanes to ensure safety of everyone traversing through these areas.
Wheelchair recovery is required of all door staff which may include the following: hospital floors, clinic floors, hotels and other on and off campus ancillary areas.

A high school diploma/or equivalent or higher education is required. Previous hospital or clinical experience is preferred. Must be able to work independently. Requires good communication, telephone, and human relation skills to interact with patients, guests, and staff. Strong problem-solving skills are necessary. Must be able to adapt to unpredictable situations and stress. Works varied hours which may include days, evenings, days/evenings, holiday, and weekends, with rotating days off. Must have a valid driver's license and an excellent driving record.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.