Bell/Luggage Attendant

Sonesta International Hotels Corporation; Cambridge (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 4

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term  +

Disability Insurance

Educational Assistance

Sonesta Hotel Discounts

Employee Perks

Job summary

Sonesta International Hotels is seeking a Guest Services Associate to be the first line of contact for guests, assisting with luggage, providing directions, and sharing information about local area activities. Weekend availability is required, and the role emphasizes delivering warm, efficient service while upholding Sonesta Standards.

This position offers competitive hourly pay and benefits as part of a diverse team across our hotels, resorts, and properties.

Qualifications

• Weekend availability required.
• Experience in hospitality or guest services preferred.
• Strong customer service and communication skills.

Responsibilities

• Assist guests with luggage from vehicle into Lobby and potentially to guest rooms.
• Handle baggage for tour groups.
• Answer guests' inquiries regarding local area and activities.
• Check out and assist guests with luggage.
• Employee may work in other areas of the hotel to support operations.

Skills

Customer service

Guest assistance

Communication skills

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The first impression of our service to our guests. Being approachable and assisting with luggage, providing directions. What you’ll be doing Assist guests with luggage from vehicle into Lobby and potentially to guest rooms. Handling of baggage for tour groups. Should give a good impression of hotel when guest arrive. Assist with guests’ inquiries regarding local area and activities. Always monitor Sonesta Standards. Check out and assist guest with luggage. Assist with any other requirements by guests of the hotel. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Weekend Availability Required.

Anticipated Pay Range & Additional Job Information

$22.00 to $24.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.