Donor Support Specialist - Part-Time (Onsite)

Moody Bible Institute; Chicago (IL); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Paid leave and sick time

Retirement savings plan

Education discounts

Publishing discounts

Complimentary membership to the Solihm

Free on-campus parking

Job summary

Moody Bible Institute seeks a detail-oriented Customer Service Representative to support constituents, including donors and friends of the ministry. This part-time, onsite role emphasizes timely, thoughtful responses and accurate information to ensure interactions are courteous and productive.

You will collaborate with multiple Moody departments, handle emails and tickets, and maintain careful records while upholding Moody's mission and values in all customer interactions.

Qualifications

• Excellent interpersonal and written communication skills.
• A genuine commitment to providing thoughtful and responsive service.
• Proficiency with Microsoft Office applications.
• Ability to work independently, take initiative, and follow through on responsibilities.
• Strong attention to detail and accuracy.
• Ability to research, review, and analyze information to help resolve questions and requests.
• Ability to collaborate effectively with multiple teams and departments.

Responsibilities

• Communicate professionally and compassionately with external constituents, primarily donors, as well as internal teams across Moody.
• Respond to emails, web form submissions, and support tickets, with a goal of addressing, researching, or appropriately advancing requests within one business day of receipt.
• Research constituent questions and coordinate with appropriate departments to provide accurate information and timely resolution.
• Partner with teams including Stewardship and Development, Donor Resource Management, Marketing and Strategic Communications, Moody Radio, the Mail Center, and ITS.
• Provide administrative and operational support to the Customer Service team.
• Assist with operations supporting Share and other on-air campaigns.
• Maintain accuracy and attention to detail when researching information, documenting requests, and completing follow-up.
• Perform other duties as assigned.

Skills

Interpersonal communication

Written communication

Microsoft Office

Independence & initiative

Attention to detail

Research & analysis

Cross-team collaboration

Tools

CRM systems

Salesforce

Campus Solutions

Donorflow

Help Desk Plus

Job description

Moody Bible Institute seeks a detail-oriented Customer Service Representative to support constituents, including donors and friends of the ministry. This part-time, onsite role emphasizes timely, thoughtful responses and accurate information to ensure interactions are courteous and productive.

You will collaborate with multiple Moody departments, handle emails and tickets, and maintain careful records while upholding Moody's mission and values in all customer interactions.