Customer Service Specialist, Part-Time

Moody Bible Institute; Chicago (IL); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Paid leave and sick time

Retirement savings plan

Education discounts

Publishing discounts

Complimentary membership to the Solihm

Free on-campus parking

Job summary

Moody Bible Institute seeks a detail-oriented Customer Service Representative to support constituents, including donors and friends of the ministry. This part-time, onsite role emphasizes timely, thoughtful responses and accurate information to ensure interactions are courteous and productive.

You will collaborate with multiple Moody departments, handle emails and tickets, and maintain careful records while upholding Moody's mission and values in all customer interactions.

Qualifications

• Excellent interpersonal and written communication skills.
• A genuine commitment to providing thoughtful and responsive service.
• Proficiency with Microsoft Office applications.
• Ability to work independently, take initiative, and follow through on responsibilities.
• Strong attention to detail and accuracy.
• Ability to research, review, and analyze information to help resolve questions and requests.
• Ability to collaborate effectively with multiple teams and departments.

Responsibilities

• Communicate professionally and compassionately with external constituents, primarily donors, as well as internal teams across Moody.
• Respond to emails, web form submissions, and support tickets, with a goal of addressing, researching, or appropriately advancing requests within one business day of receipt.
• Research constituent questions and coordinate with appropriate departments to provide accurate information and timely resolution.
• Partner with teams including Stewardship and Development, Donor Resource Management, Marketing and Strategic Communications, Moody Radio, the Mail Center, and ITS.
• Provide administrative and operational support to the Customer Service team.
• Assist with operations supporting Share and other on-air campaigns.
• Maintain accuracy and attention to detail when researching information, documenting requests, and completing follow-up.
• Perform other duties as assigned.

Skills

Interpersonal communication

Written communication

Microsoft Office

Independence & initiative

Attention to detail

Research & analysis

Cross-team collaboration

Tools

CRM systems

Salesforce

Campus Solutions

Donorflow

Help Desk Plus

Job description

**Customer Service Center Specialist, Part-Time**

• Location:** Onsite, Chicago, IL
• Employment Type:** Part-Time
• Hourly Compensation Range:**$18.00 - $21.00
• The compensation above is the estimated hiring range for this position.

Final offers are determined based on a variety of factors including

Skills, Experience, Qualifications, Internal Equity, And Other job-related considerations.

• Part-time benefits may include paid leave and sick time, a retirement savings plan, education discounts, publishing discounts, complimentary membership to the Solheim Athletic Center, and free on-campus parking.

Be Part of a Team That Serves with Purpose

Do you enjoy helping people, finding answers, and making sure every interaction leaves someone feeling heard and cared for? Moody Bible Institute is seeking a detail-oriented and service-minded Customer Service Representative to support our constituents, including donors and friends of the ministry.

About Us

Moody Bible Institute is a Christ-centered higher education and media ministry dedicated to equipping people with the truth of God\'s Word. Through trusted biblical teaching, media, and educational resources, Moody reaches audiences around the world with the gospel and seeks to make a lasting Kingdom impact.

The Opportunity

As a Customer Service Representative, you will help ensure that constituents receive timely, thoughtful, and accurate support. Whether responding to an email, researching a donor question, assisting with a request submitted online, or partnering with another Moody department, you will help create a positive experience for the people who engage with and support our ministry. This position is ideal for someone who enjoys serving others, researching information, solving problems, and managing details while working collaboratively in a team environment.

What Youll Do

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
• Communicate professionally and compassionately with external constituents, primarily donors, as well as internal teams across Moody.
• Respond to emails, web form submissions, and support tickets, with a goal of addressing, researching, or appropriately advancing requests within one business day of receipt.
• Research constituent questions and coordinate with the appropriate departments to provide accurate information and timely resolution.
• Partner with teams including Stewardship and Development, Donor Resource Management, Marketing and Strategic Communications, Moody Radio, the Mail Center, and ITS.
• Provide administrative and operational support to the Customer Service team.
• Assist with operations supporting Share and other on-air campaigns.
• Maintain accuracy and attention to detail when researching information, documenting requests, and completing follow-up.
• Perform other duties as assigned.

Qualifications

Required

• Excellent interpersonal and written communication skills.
• A genuine commitment to providing thoughtful and responsive service.
• Proficiency with Microsoft Office applications.
• Ability to work independently, take initiative, and follow through on responsibilities.
• Strong attention to detail and accuracy.
• Ability to research, review, and analyze information to help resolve questions and requests.
• Ability to collaborate effectively with multiple teams and departments.

Preferred

• Experience working with customer service, donor, constituent, CRM or information management systems.
• Familiarity with applications such as Campus Solutions, Donorflow, Help Desk Plus, Recurring Engine, Salesforce, or similar platforms is a plus.

Work Environment

• This position works in a professional, in-office environment and routinely uses standard office equipment, including computers, phones, and printers.

Additional Information

Candidates must demonstrate alignment with Moody Bible Institute\'s mission, doctrinal beliefs, and Christian values.

Employees are required to affirm Moody\'s Statement of Faith and adhere to Community Standards.

Moody Bible Institute values diversity and seeks team members who engage others in ways that honor its biblical foundation.

Moody complies with applicable nondiscrimination laws and, as a religious institution, requires employees to hold beliefs consiste