Donor Support Specialist - Bilingual

TBN; Fort Worth (TX); Hybrid; USD 35,000 - 50,000; Full time

Job summary

TBN Donor Service Representative in Fort Worth, TX, is responsible for handling donor inquiries, tracking donor information, and supporting network programs. You will communicate clearly across platforms to resolve issues and maintain donor satisfaction.

Ideal candidates have strong data-entry skills, experience in high-volume service, and the ability to work well in a team while upholding confidentiality and professional conduct.

Qualifications

• Previous high-volume customer service or call center experience.
• Strong data entry and computer skills in a multi-tasking environment.
• Excellent telephone etiquette and professional manner.
• Fluent in English; bilingual English/Spanish a plus.
• Typing 40 wpm; 10-key proficiency.
• Ability to discreetly handle sensitive and confidential information.

Responsibilities

• Handle incoming and outgoing communication with TBN partners regarding donations, gift offers, and network programs.
• Data entry on multiple software platforms for donor mail, phone, email, and website communications.
• Provide introductory support and troubleshoot steps, diagnose problems, and escalate as needed.
• Monitor timely resolution of inquiries and coordinate with higher-level support when required.

Skills

Customer service

Data entry

Troubleshooting

Telephone etiquette

Bilingual English/Spanish

Typing 40 wpm

Confidential info handling

Team interaction

Job description

TBN Donor Service Representative in Fort Worth, TX, is responsible for handling donor inquiries, tracking donor information, and supporting network programs. You will communicate clearly across platforms to resolve issues and maintain donor satisfaction.

Ideal candidates have strong data-entry skills, experience in high-volume service, and the ability to work well in a team while upholding confidentiality and professional conduct.