DONOR SERVICE REPRESENTATIVE

Trinity Broadcasting Network (TBN); Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Trinity Broadcasting Network (TBN) in Fort Worth, TX seeks a dedicated customer support specialist to manage communications with partners and donors. You will handle inquiries about donations, gift offers, programs, and donor files, delivering friendly, respectful assistance aligned with TBN’s mission.

Bring experience in high-volume support, strong data entry skills, and the ability to diagnose issues and guide partners through solutions.

Qualifications

• Experience in high-volume customer service or call center.
• Strong data entry and multi-tasking skills.
• Excellent problem solving and troubleshooting abilities.
• Professional phone etiquette and customer-focused communication.
• Fluent English; bilingual English/Spanish a plus.
• Ability to handle sensitive and confidential information.
• Comfortable working in an open-office, team environment.

Responsibilities

• Handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, gift offers, network programs, donor files and other matters.
• Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world.
• Provide introductory support and communicate effective troubleshooting steps through various platforms, diagnosing problems and escalating issues to higher-level support while monitoring timely resolution.

Skills

Customer service

Data entry

Troubleshooting

Communication skills

Problem solving

English fluency

Confidentiality

Team collaboration

Job description

• Handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, gift offers, network programs, donor files and other matters
• Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world
• Provide introductory support and communicate effective troubleshooting steps through various platforms, effectively diagnosing problems, and escalating issues to higher-level support, while monitoring timely resolution of inquiries

Requirements & Skills

• Previous high-volume customer service or call center experience
• Strong data entry and computer skills in a multi-tasking environment
• Strong Critical thinking skills and ability to problem solve - previous support desk experience a plus
• Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
• Fluent in English with excellent written and communication skills - Bilingual English/Spanish a significant plus
• Ability to discreetly handle sensitive and confidential information
• Enjoy an open-office, team-environment with significant interpersonal interaction