Donor Service Representative

TBN; Fort Worth (TX); Hybrid; USD 35,000 - 50,000; Full time

Job summary

TBN Donor Service Representative in Fort Worth, TX, is responsible for handling donor inquiries, tracking donor information, and supporting network programs. You will communicate clearly across platforms to resolve issues and maintain donor satisfaction.

Ideal candidates have strong data-entry skills, experience in high-volume service, and the ability to work well in a team while upholding confidentiality and professional conduct.

Qualifications

• Previous high-volume customer service or call center experience.
• Strong data entry and computer skills in a multi-tasking environment.
• Excellent telephone etiquette and professional manner.
• Fluent in English; bilingual English/Spanish a plus.
• Typing 40 wpm; 10-key proficiency.
• Ability to discreetly handle sensitive and confidential information.

Responsibilities

• Handle incoming and outgoing communication with TBN partners regarding donations, gift offers, and network programs.
• Data entry on multiple software platforms for donor mail, phone, email, and website communications.
• Provide introductory support and troubleshoot steps, diagnose problems, and escalate as needed.
• Monitor timely resolution of inquiries and coordinate with higher-level support when required.

Skills

Customer service

Data entry

Troubleshooting

Telephone etiquette

Bilingual English/Spanish

Typing 40 wpm

Confidential info handling

Team interaction

Job description

Donor Service Representative - Fort Worth, TX

General Job Summary

• Handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, gift offers, network programs, donor files and other matters
• Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world
• Provide introductory support and communicate effective troubleshooting steps through various platforms, effectively diagnosing problems, and escalating issues to higher-level support, while monitoring timely resolution of inquiries

Requirements & Skills

• Previous high-volume customer service or call center experience
• Strong data entry and computer skills in a multi-tasking environment
• Strong Critical thinking skills and ability to problem solve – previous support desk experience a plus
• Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
• Fluent in English with excellent written and communication skills – Bilingual English/Spanish a significant plus
• 40 wpm typing, 10-key proficiency
• Ability to discreetly handle sensitive and confidential information
• Enjoy an open-office, team-environment with significant interpersonal interaction

About TBN

Trinity Broadcasting Network (TBN) is the leader in faith-based television programming. We combine creativity and data to fulfill our mission of reaching as many people as we can with the life-changing Gospel of Jesus Christ. We have over thirty 24-hour television foreign partner networks reaching every part of the globe. TBN is a workplace committed to creating an environment where people can play a vital role in impacting the world and doing some of the best work of their careers.