Donor Support & CRM Specialist

Amber Kinetics; Chicago (IL); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Benefits package

401(k) retirement plan

Paid time off

Job summary

The Alzheimer’s Association in Chicago, IL is seeking a Specialist, Donor Support Services to resolve constituent donation inquiries and support services across the desk and telephone channels.

Key responsibilities include data entry, collaboration with internal teams, and maintaining donor databases while applying organization-wide business rules. The role requires a Bachelor's degree and 3–5 years of experience.

Qualifications

• Bachelor’s Degree required.
• Three to five years of professional experience required.

Responsibilities

• Provide timely resolution to constituent donation inquiries, and chapter requests, that are received through the service desk, contact center, or telephone.
• Collaborate with others within the organization to research constituent inquiries.
• Use information received from internal and external stakeholders, along with knowledge of business practices, in order to determine the proper course of action to resolve requests.
• Enter transactional data into donor databases by manual and automated processes in order to resolve inquiries.
• Communicate with outside vendors, including contact center and gift processing vendors, to ensure proper adherence to developed business rules.
• Assist in the development and documentation of operational processes.

Skills

Training staff

CRM experience

Blackbaud products

Personify database

Accounting knowledge

Relational databases

MS Excel

MS Office

Communication skills

Analytical problem-solving

Multitasking

Organization

Education

Bachelor’s Degree

Tools

Blackbaud CRM

Personify

Job description

The Alzheimer’s Association in Chicago, IL is seeking a Specialist, Donor Support Services to resolve constituent donation inquiries and support services across the desk and telephone channels.

Key responsibilities include data entry, collaboration with internal teams, and maintaining donor databases while applying organization-wide business rules. The role requires a Bachelor's degree and 3–5 years of experience.