Donor Stewardship Specialist

Bard College; City of Hudson (NY); On-site; USD 33,000 - 37,000; Full time

Job summary

Bard College in Annandale-on-Hudson, NY seeks a Donor Stewardship Specialist to acknowledge gifts, draft letters, and coordinate stewardship communications using the Slate CRM. The role reports to the Stewardship Manager in the Office of Development and Alumni/ae Affairs (ODAA).

Responsibilities include producing receipts, tailored acknowledgments, donor reports, and archiving materials; maintaining donor records; supporting campus events; and ensuring accurate, confidential handling of

Qualifications

• Strong MS Office skills including mail merge.
• Skilled with Google G-Suite (Drive, Docs, Sheets, Slides).
• Demonstrated accuracy and accountability with minimal errors.
• Proven experience in writing and copyediting.

Responsibilities

• Produce and send receipts for gift and pledge payments
• Create tailored acknowledgments and stewardship communications
• Use Slate CRM to automate acknowledgment communications
• Generate reports to support colleagues across departments
• Draft and manage stewardship reports for donors
• Receive and archive acknowledgments created by colleagues
• Maintain donor address/contact information in Slate CRM
• Create annual donor statements for donors with multiple gifts
• Provide backup coverage for main phone line and front desk
• Assist with campus events and stewardship events
• Manage swag inventory and stewardship calendar
• Produce documentation of gift acknowledgments for auditors
• Work some weekends during peak processing periods (mid-Dec to mid-Jan, mid-June to mid-July)
• Other duties as assigned

Skills

Effective writing

Attention to detail

Self motivation

Deadline driven

Discretion

Customer service orientation

Cross team collaboration

Education

High school diploma

B.A., B.S., or A.A. preferred

Tools

Microsoft Office

Google G-Suite

Job description

Bard College, a liberal arts college on the Hudson River, is aprivate institution working in the public interest.

The Donor Stewardship Specialist is responsible foracknowledging gifts and pledges of charitable contributions to theCollege and its programs by producing accurate letters, reports,and stewardship correspondences. Donors represent a broad range ofconstituents, including Bard alumni/ae, friends, families, andcorporations and foundations. This position reports to theStewardship Manager in the Office of Development and Alumni/aeAffairs (ODAA) of Bard College. This position also providesadministrative support for the Office of Development and Alumni/aeAffairs as identified by the VP of Development and Alumni/aeAffairs and stays aware of best practices in the donor stewardshipfield.

The Donor Stewardship Specialist will learn to expertly use theDevelopment Office’s Slate CRM (constituent relationship system) todraft customized letters and other communications that strengthenthe bonds that donors feel to the College. They will orchestratethe review of draft documents by Gift Officers as appropriate. Theywill also coordinate with development staff throughout theinstitution to archive externally produced stewardship documents inaccordance with the outlined policies and procedures of the Officeof Development and Alumni/ae Affairs.

The position is located at Bard College’s main campus inAnnandale-on-Hudson, N.Y., home to 1,900 undergraduate students.ODAA also serves the College’s multiple graduate programs, theFisher Center, the Hessel Museum of Art, the Bard PrisonInitiative, the Bard Early Colleges across the country, and anumber of international campuses and partnerships and newinitiatives.

Duties:

• Produce and send receipts for gift and pledge payments
• Create and manage tailored acknowledgments and otherstewardship communications, including customization, distribution,and archival
• Use the Slate CRM to automate the creation of acknowledgmentcommunications to the fullest extent possible
• Generate reports that support colleagues in other departmentswho also acknowledge gifts
• Draft and manage stewardship reports for a variety of donors,which may include reports for scholarships, awards, prizes, endowedfunds, and any additional reports as needed
• Receive and archive acknowledgments created by colleagues inother departments
• Assist in maintaining correct address/contact information fordonors in the Slate CRM
• Create annual statements for donors with multiple gifts,payroll deductions, recurring monthly donations, and other segmentsas needed
• Provide backup coverage for ODAA’s main phone line and frontdesk
• Assist with campus-wide events and stewardship events, such asCommencement/Reunion Weekend, Arrival Day, Family Weekend,Alumni/ae Holiday Party, Annual Scholarship Reception,Undergraduate Awards Ceremony, Senior Dinner, Thank-A-Donor, andother events as needed
• Manage swag inventory for the office
• Maintain the stewardship calendar
• Responsible for producing documentation of gift acknowledgmentsfor auditors.
• Work some weekends and during peak processing periods,specifically, mid-December through mid-January and mid-June throughmid-July.
• Other duties as assigned

Educational Requirements:

• High school diploma required
• B.A., B.S., or A.A. preferred

Job Experience Requirements:

• Strong Microsoft Office skills, particularly including mailmerge
• Skilled at using Google G-Suite (Drive, Docs, Sheets,Slides)
• Demonstrated ability to be accurate and accountable in assignedtasks and work efficiently with minimal errors
• Proven experience in writing and copyediting

Key Core Competencies Include:

• Effective writing skills: Able to write clearly andconcisely using correct grammar
• Cross team collaboration: Able to work with others toaccomplish shared goals, including leading and training acrossdifferent departments and coordinating with them on theirstewardship activities
• Attention to detail: Able to efficiently achieveaccuracy when accomplishing duties, no matter how small or large,and to identify errors and produce quality outcomes whiledemonstrating strong organizational skills
• Self motivation: Able to work independently with theconfidence to drive results and complete goal-centered tasks withambition
• Deadline driven: Able to effectively plan andprioritize tasks according to importance, keep and maintain tasklists and calendars, and develop a contingency plan to respond tounplanned situations
• Discretion: Able to maintain a strong commitment tothe ethical handling and management of highly confidentialfinancial and personal information
• Customer service orientation: Able to deal withdonors, alumni/ae, students, administrators, colleagues, and otherBard constituents with impeccable integrity, hospitality, anddiscretion

Compensation:

$24.00 - $27.00 hourly

This salary range reflects the College's good faith and reasonableestimate of the compensation for the position at the time of thejob posting. Salary decisions are dependent on several factorsincluding but not limited to market and organizationalconsiderations, experience, and qualifications of a selectedcandidate as well as internal and external equity.

Benefits Overview:

We are pleased to offer our full-time employees an excellentbenefit package which includes multiple health insurance options;TIAA retirement plans; generous vacation, sick, and personal time;and more. To learn more about employee benefits and eligibility atBard College, please visit https://www.bard.edu/humanresources/benefits/.

Equal Employment Opportunity Statement:

Bard is an equal-opportunity employer, and we welcome applicationsfrom those who contribute to our diversity. All qualifiedcandidates will receive consideration for employment without regardto race, color, religion, sex, mental, or physical disability, age,sexual orientation, gender identity, national origin, familialstatus, veteran status, or genetic information.

Bard is committed to providing access, equal opportunity, and reasonable accommodation for all individuals in employmentpractices, services, programs, and activities.

AA/EOE