Donor Services Training Lead — Compliance & CPR

The Blood Connection, Incorporated; Fayetteville, Northern (NC, KY); Hybrid; USD 52,000 - 75,000; Full time

Job summary

The Blood Connection, Incorporated seeks a Donor Services Trainer to develop and deliver training for apheresis, special donations, and regulated blood collection procedures at multiple site centers.

The role ensures training materials are compliant with FDA and AABB standards, conducts audits, updates procedures, and provides on-floor support as needed, including travel to centers as required.

Qualifications

• High School Diploma or GED required.
• CPR Instructor’s Certification preferred (may obtain after hire).
• Two years of blood collection experience.
• General knowledge of Hematology.
• Valid Driver’s License with clean record and dependable transportation.
• Ability to organize and prioritize workload and meet deadlines.
• Excellent analytical, organizational, interpersonal, verbal, and written communications skills.
• Strong computer skills including Word, Excel, and PowerPoint.
• Excellent customer service skills.
• Ability to read, understand, and follow written and verbal instructions.
• Ability to follow SOP in heavily FDA regulated environment.
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers.
• Ability to work with all levels and in a diverse environment.
• Ability to establish and maintain effective working relationships with staff, management, and peers.

Responsibilities

• Provides training and development for staff performing donor collections.
• Obtains and maintains CPR instructor certification and provides CPR training for new hires and existing staff.
• Provides remedial training as indicated by Donor Services management.
• Provides updates on trainee progress to appropriate manager.
• Ensures staff training manuals are inspection/audit ready.
• Updates JDTRs as needed.
• Assists with training issues during inspections or audits.
• Ensures procedures and policies are current and compliant with regulatory standards.
• Performs departmental audits to ensure equipment QC meets standards.
• Assists with investigation and retraining for staff with high occurrence rates.
• Assists with daily collection QC review when required.
• Works on floor performing collection duties when required.
• Performs special projects as directed by management.
• Provides back up for department management.
• Other duties as assigned.

Education

High School Diploma or GED

Two years of blood collection experience

CPR Instructor Certification

Hematology knowledge

Analytical skills

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Customer service skills

Ability to organize and prioritize workload

Ability to read, understand, and follow written and verbal instructions

Ability to follow SOP in FDA regulated environment

Ability to communicate effectively, tactfully, and courteously

Ability to work with all levels in a diverse environment

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Blood Connection, Incorporated seeks a Donor Services Trainer to develop and deliver training for apheresis, special donations, and regulated blood collection procedures at multiple site centers.

The role ensures training materials are compliant with FDA and AABB standards, conducts audits, updates procedures, and provides on-floor support as needed, including travel to centers as required.