Donor Services Representative

United Tissue Network, Inc; Providence (RI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Day Shift (Required)

Overnight Shift (Required)

Job summary

United Tissue Network, Inc. is seeking a Donor Services Representative to be the primary contact for donors, delivering case management and exceptional service. The role focuses on donor satisfaction, building relationships, and communicating donor goals to the team.

The position requires coordinating with families through all donation phases, handling deadlines, and maintaining quality standards. Weekend rotations and on-call shifts are part of the schedule, with strong alignment to our mission

Qualifications

• Excellent written and oral communication skills.
• Ability to manage multiple tasks and deadlines.
• Strong interpersonal skills to build donor relationships.
• Comfortable discussing whole body donation with families.

Responsibilities

• Perform general administrative duties using MS Office and call routing.
• Develop relationships with inside/outside clients to provide exceptional service.
• Serve as primary contact to guide families through donation process.
• Review major deliverables to ensure quality and donor expectations.
• Communicate company capabilities and offerings to donors.
• Educate hospice/healthcare community about United Tissue Network.
• Be primary contact for all donation phases.
• Track productivity using metrics.

Skills

Detail oriented

Team communication

Independence

Stress management

Initiative

Written communication

Oral communication

Job description

United Tissue Network is looking for a Donor Services Representative, this position will serve as the primary contact for the donor and is responsible for overall donor satisfaction. The Donor Services Representative is expected to provide case management services to the donor families, excellent customer service, build donor relationships, represent donor needs and goals to the team, and encourage new and repeat donations. This position is an 8-hour shift and will include the need for weekends on occasion (mandatory). The weekends will be on a rotating schedule. United Tissue Network is a whole-body tissue Nonprofit 501(c)(3) company.

The UTN Wayguides our entire team on our mission to help families mitigate the financial burdens of a loved one's death with whole-body donations. Whole body donation enables individuals to leave a powerful legacy that supports medical education and science.

You are the right person for this position if your work aligns with the values, we share with you:

• Mission First
• Lead with Passion and Integrity
• Create a Habit of Excellence
• Winners Win
• Enjoy the Ride

Position Requirements

• Detail oriented.
• Ability to effectively communicate with other team members.
• Plans and carries out responsibilities with minimal direction.
• Handles stressful situations and deadline pressures well.
• High level of initiative and works well in a team environment.
• Excellent written and oral communication skills.

Responsibilities

• General administrative duties, understanding of fax, copy scan, file, MS Office, call routing, etc.
• Work with inside and outside clients to establish relationships and deliver excellent customer service.
• Primary point of contact to assist families through all phases of the donation process.
• Reviews all major deliverables to ensure quality standards and donor expectations are met.
• Understands company capabilities and service, and effectively communicates all offerings to the donor.
• Helps communicate the donor's goals and represents the donor's interests to the team.
• Educates the hospice/healthcare community about United Tissue Network's program.
• Primary point of contact for all phases of the donation process.
• Metrics are used with this position to gauge productivity.
• Schedule: Monday - Friday, 8-hour shifts, 8am - 4:30pm with On-call rotation
• Job Type: Full-time

Must be comfortable talking about whole body donation and turning maybe's into yes's

Job Type: Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Day Shift (Required)
• Overnight Shift (Required)

Ability to Commute

• Providence, RI 02903 (Required)

Ability to Relocate

• Providence, RI 02903: Relocate before starting work (Required)