Tissue Donation Coordinator (Hybrid Opportunity)

New England Donor Services; Waltham (MA); Hybrid; USD 35,232 - 50,179; Full time

Benefits offered by this job

Generous paid time-off program

Health, Dental, and Vision insurance

403(b) Retirement Plan with contributions

Tuition Reimbursement

Pet Insurance

Job summary

New England Donor Services in Waltham, MA, is hiring a Tissue Donation Coordinator to guide families through the donation process. This full-time role requires strong telephone communication skills, organizational abilities, and at least a bachelor's degree in a relevant field. Responsibilities include handling donor referrals and coordinating recoveries. A generous benefits package is offered, including health insurance and paid time off. Candidates must be vaccinated against COVID-19 to apply.

Qualifications

• Bachelor’s degree and one year of relevant experience; or Associate’s degree with 3+ years of relevant experience.
• Working knowledge of medical terminology.
• Excellent organizational skills and attention to detail.

Responsibilities

• Handle incoming donor referral calls to evaluate potential tissue donor suitability.
• Work empathetically with potential donor families to obtain informed consent.
• Coordinate logistics of tissue recoveries with partners and stakeholders.

Skills

Excellent telephone communication skills

Strong computer skills

Organizational skills

Proactive attitude

Flexibility

Education

Bachelor’s degree

Associate’s degree, certification or license

Tools

Microsoft Office suite

Electronic Medical Records

Job description

• Full-time
• Compensation: USD 31 - USD 31 - hourly

Company Description

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 -2025!

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do.

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With nearly $150M in operating revenues, NEDS employs 398 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life‑saving and life‑enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Job Description

Looking for meaningful work, great benefits, and a place to belong? As a Tissue Donation Coordinator, the work you do will help guide donor families through the tissue donation process that can lead to impacting countless individuals.

Tissue donations are pivotal in helping children who require heart valve transplants lead full and healthy lives, breast cancer survivors in need of mastectomy surgeries feel whole again, restoring sight to those who suffer from corneal blindness, and so many others.

What You’ll Do:

• Handle incoming donor referral calls from hospital staff and clinical partners to obtainand evaluate medical information regarding potential tissue donor suitability
• Work empathetically and compassionately with potential donor families to advocate for donation, conduct history questionnaires, and obtain informed consent to donation
• Coordinate logistics of tissue recoveries with both internal and external partners and stakeholders
• Follow best practices and provide exemplary customer service while communicating with teammates, partners, and stakeholders including Hospital staff, Clinical partners, Funeral Homes, Medical Examiners, District Attorneys, and others.

What You’ll Work:

• One 12-hour on-call shift every 2 weeks
• A variety of Day, Mid, and Night shifts

Ability to work both remotely from a home office setting and onsite in Waltham, MA - remote opportunities are available once you have completed the orientation process (after several months) and you are completely independent.

• During the orientation period all shifts will be onsite in Waltham, MA.
• Shifts that support our 24-hour, 365-day a year mission including weekends and holidays

What You’ll Be a Part Of:

You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include:

• Generous paid time‑off program
• Health, Dental, Vision, and Mental Health insurance coverage
• 2x Annual Salary Life Insurance
• Fertility Benefits
• Flex Spending Account Options
• 403(b) Retirement Plan with Organizational Contributions
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Personal career and skill development opportunities

You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team‑building outings, and more!

Qualifications

What You’ll Bring:

• Bachelor’s degree and one year of relevant experience; or, strong consideration will be given to candidates who have an Associate’s degree, certification or license and 3+ years of relevant experience in medical field, health sciences, mental health or counseling with expertise in crisis intervention and/or grief counseling
• Working knowledge of medical terminology
• Excellent telephone communication skills
• Strong computer skills including Microsoft Office suite, clinical databases, and Electronic Medical Records
• Excellent organizational skills and a strong attention to detail
• Must be flexible and proactive, and have a positive attitude
• Ability to work both remotely from a home office setting and onsite in Waltham, MA - remote opportunities are available once you have completed the orientation process and you are completely independent. During the orientation period all shifts will be on site in Waltham, MA.

Additional Information

HIRING ALERT: NEDS continues to take precautions to protect our community, staff and partners from COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.

Hear from some of our employees at www.neds.org/careers