Donor Coordinator

LiveOnNY Inc.; New York (NY); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

403(b)

Dental insurance

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

LiveOnNY Inc. is seeking a Donor Coordinator to screen, triage, and refer donor-related calls from a home-based setting. You will collect patient details, assess donor suitability, and guide hospital staff through the referral process, while coordinating tissue allocation with Tissue Banks.

The role emphasizes compassion for grieving families, strong medical terminology knowledge, and proficient computer use, with duties spanning documentation, QA, and collaboration with medical examiners.

Qualifications

• Bachelor’s degree or equivalent with 1–3 years in grief/crisis settings.
• Sensitivity to grieving families; excellent communication skills.
• Strong knowledge of medical terminology; proficient computer usage.

Responsibilities

• Screen and triage donor-related calls and collect patient information.
• Assess donor suitability and advise hospital staff on next steps.
• Coordinate tissue allocation and contact Tissue Banks.
• Maintain documentation and daily referral logs.
• Build relationships with Medical Examiners and hospitals.
• Handle 24-hour shift demands and overtime as needed.

Skills

Interpersonal skills

Customer service

Medical terminology

Computer usage

Education

Bachelor’s degree in health-related field

Associate’s degree with 1–3 years related experience

Tools

Computer databases

Job description

Overview

The DONOR COORDINATOR effectively screens, triages and refers incoming donor related telephone calls in accordance with established procedures. Provides hospital personnel and all callers with prompt, efficient processing of incoming and outgoing calls. Utilizes best practice to fully optimize organ and tissue referral and donation potential. Approaches families regarding the process of donation. Obtains consent from the family for tissue donation after presenting the donation option. Coordinates tissue allocation after screening for medical suitability. Supports and fosters the mission of the organization and its commitment to organ and tissue donation. This is a Work From Home position.

Responsibilities

Answers incoming calls and communicates non-donor related messages to appropriate personnel.

Collects hospital and patient information and pre-screening criteria on all incoming donor-related calls.

Evaluates incoming organ, tissue and eye/cornea referral calls for donor suitability and advises hospital staff of patient’s eligibility for donation. Provides instruction on next steps in the referral process.

Immediately directs organ referral calls to Case Developement Department.

May receive training in offering families the opportunity to donation. Will conduct initial stages of approaches until further experience is achieved.

Maintains consent and approach levels consistent with at least 85% of departmental goals. Obtains and documents extensive medical/social history screenings utilizing information from medical records, lab and diagnostic tests, med/soc provided by next of kin and hospital personnel.

Secures permission of county coroner or medical examiner if necessary, before proceeding with donation.

Places status follow- up calls to hospital staff on pending tissue referrals.

Coordinates the offer of suitable tissues to appropriate Tissue Banks in accordance with established protocols.

Notifies Tissue Recovery Team Leader and appropriate staff regarding Tissue consent and donation.

Dispatches appropriate staff for surgical recovery of tissue donor cases in accordance with established protocols.

Enters initial referral information into computerized database and reviews entries for accuracy. Completes all necessary documentation within established timeframes. Processes daily referral log.

Provides updates to the lead of the shift regarding case updates and status.

Provides proper case turnover assignments.

Makes an initial quality assurance check of charts compiled. Files chart in appropriate place.Works with Quality Systems department to ensure all necessary information is provided.

All employees, at every level, are empowered and expected to be committed to participate in continuous process improvement.

Maintains great relationships and communication with the Medical Examiners and Hospitals. Documents communication thoroughly. Following up for holds with Medical Examiners. Conduct updates with the hospital according and confirm location of potential donors.

Other duties may be assigned.

Qualifications

QUALIFICATIONS: To perform this job successfully as a DONOR COORDINATOR, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in a health related field and/or an Associate’s degree with one to three years related work experience with families and patients in grief/crisis situations required.
• Sensitivity to grieving families and the ability to provide support and information to those families facing the decision to donate is required.
• Strong knowledge of medical terminology required. Must be proficient in computer usage.
• Must have excellent interpersonal and communication skills and be customer-service oriented.
• Must have the ability to make sound clinical assessments in crucial situations.
• An understanding of and commitment to the organ and tissue donation process is essential.

LANGUAGE SKILLS: Ability to read and comprehend instructions and correspondence. Ability to write simple correspondence. Ability to effectively present information in oneonone and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to make sounds assessments in a fast- paced environment.

OTHER SKILLS AND ABILITIES: Must be proficient in computers and have the ability to work with computer software. Ability to work with detailed data. Ability to place and receive telephone calls and work on a computer terminal.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is required to sit, and talk or hear. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employee may talk on telephone and work on computer terminal for an extended period of time. Must be able to remain in a stationary position for the majority of the shift.

Because the Donor Center operates on a 24-hour basis, mandatory overtime may be necessary.

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Salary Range: $55,000.00 - $74,746.00

This is a Work From Home position.