Donor Services Operations Lead — Blood Drive Excellence

Coffee Memorial Blood Center Inc; Tulsa (OK); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Long term disability

401(k)

Paid-time off

Tuition reimbursement $5,000 annually

Holiday pay

Job summary

Coffee Memorial Blood Center Inc in Tulsa, OK is seeking a Donor Services Operations Manager to lead mobile blood collection operations, guide supervisors and donor services staff, and drive goals for collection, quality, compliance, and customer service.

This role requires strong leadership, data-driven improvement, and the ability to build high-performing teams while ensuring an exceptional donor experience and coordinating staffing, budgeting, and vendor relations.

Qualifications

• Bachelor's degree in a medical or management-related field.
• Minimum of 3 years of supervisory or management experience; blood banking experience preferred.
• Strong leadership, customer service, technical, and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel and PowerPoint.
• Ability to track and analyze data, identify trends, and take appropriate action.
• Strong interpersonal and conflict-resolution skills.
• Results-oriented approach with a demonstrated ability to achieve goals.
• Professional appearance and manner.
• Enthusiastic, creative, energetic, and self-motivated approach to work.
• Ability to remain calm and effective in stressful situations.
• Flexibility to work varying hours, including occasional weekends.

Responsibilities

• Provide leadership, direction, coaching, and support to managers, supervisors, and donor services staff.
• Oversee daily mobile blood collection operations and ensure staffing levels meet needs.
• Participate in hiring, performance management, and employee development decisions.
• Monitor operational metrics, identify trends, and implement productivity/quality strategies.
• Manage staffing schedules and overtime to improve efficiency.
• Promote a positive culture that supports teamwork and retention.
• Ensure an exceptional donor experience at every mobile drive.
• Address donor and staff issues professionally and diplomatically.
• Conduct regular staff meetings to communicate changes and recognize performance.
• Oversee materials and equipment operations, maintenance, and quality control.
• Monitor collection goals, automation rates, and conversion data.
• Partner with recruitment to meet projections and goals.
• Analyze data to increase automated collections and overall productivity.
• Monitor inventory and communicate operational needs.
• Manage and rotate staff on-call responsibilities.
• Assist in budget preparation and cost-saving opportunities.

Skills

Leadership

Customer service

Data analysis

Communication

Team management

Problem solving

Education

Bachelor's degree in medical or management-related field

Tools

Microsoft Excel

PowerPoint

Job description

Coffee Memorial Blood Center Inc in Tulsa, OK is seeking a Donor Services Operations Manager to lead mobile blood collection operations, guide supervisors and donor services staff, and drive goals for collection, quality, compliance, and customer service.

This role requires strong leadership, data-driven improvement, and the ability to build high-performing teams while ensuring an exceptional donor experience and coordinating staffing, budgeting, and vendor relations.