Donor Services Operations Leader — Blood Drive Impact

Coffee Memorial Blood Center Inc; Tulsa (OK); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long term disability

401(k)

Paid-time off

Tuition reimbursement

Holiday pay

Job summary

Coffee Memorial Blood Center Inc in Tulsa, OK seeks a Donor Services Operations Manager to lead donor services staff and oversee mobile blood collection operations, ensuring staffing, quality and customer service goals are met.

The role emphasizes hiring, coaching, data analysis, and process improvement to deliver outstanding donor experiences while driving productivity and cost efficiency. Strong leadership and communication are essential.

Qualifications

• Bachelor's degree in a medical or management-related field; equivalent work experience may be considered.
• Minimum of 3 years of supervisory or management experience; blood banking experience is preferred.
• Strong leadership, customer service, technical, and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel and PowerPoint.
• Ability to track and analyze data, identify trends, and take appropriate action.
• Strong interpersonal and conflict-resolution skills.
• Results-oriented approach with a demonstrated ability to achieve goals.

Responsibilities

• Provide leadership, direction, coaching, and support to managers, supervisors, and donor services staff.
• Oversee daily mobile blood collection operations and ensure staffing levels meet operational needs.
• Participate in hiring, performance management, employee development, counseling, and termination decisions.
• Monitor operational metrics, identify trends, and implement strategies to improve productivity and quality.
• Manage staffing schedules and ratios to improve efficiency and reduce unnecessary overtime.
• Promote a positive workplace culture that supports teamwork, engagement, and employee retention.
• Ensure an exceptional donor experience at every mobile blood drive.
• Address and resolve donor concerns and staff performance or behavioral issues professionally and diplomatically.
• Conduct regular staff meetings to communicate organizational changes, provide updates, and recognize outstanding performance.
• Oversee materials and equipment operations, including maintenance, calibration, quality control, and annual preventive maintenance.
• Monitor collection goals, including whole blood collections, automation rates, and whole-blood conversion data.
• Partner with recruitment teams to ensure collection projections and operational goals are met.
• Analyze data and develop strategies to increase automated collections and overall productivity.
• Monitor inventory and collection instructions and communicate operational needs.
• Manage and rotate staff on-call responsibilities.
• Work with the Executive Director to prepare and manage the annual department budget and identify cost-saving opportunities.
• Perform other duties as assigned.

Skills

Leadership

Data analysis

Communication

Customer service

Organizational skills

Conflict resolution

Team management

Education

Bachelor's degree in medical or management-related field

Tools

Microsoft Excel

PowerPoint

Job description

Coffee Memorial Blood Center Inc in Tulsa, OK seeks a Donor Services Operations Manager to lead donor services staff and oversee mobile blood collection operations, ensuring staffing, quality and customer service goals are met.

The role emphasizes hiring, coaching, data analysis, and process improvement to deliver outstanding donor experiences while driving productivity and cost efficiency. Strong leadership and communication are essential.