Donor Services Manager — Compassionate Tissue Donation

Socket.dev; Winston-Salem (NC); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

100% Company-Paid Employee Medical Prm

Health Reimbursement Account (HRA)

Company-Paid Life Insurance & Long‑Tip

Employer retirement match

Paid time off

Holidays

Work-Life Balance Benefit

Mental Health Benefit

Dental & Vision Insurance

Job summary

HonorBridge in the United States is seeking a Donor Services Approach Manager to lead the tissue authorization and donor family engagement team. You will guide DSACs, shape workflows, and align operations with our mission to save and heal lives.

This role partners across departments, drives staff development, and ensures 24/7 coverage with compassionate, patient-centered care. If you bring leadership, donor services expertise, and a commitment to excellence, we want to hear from you.

Qualifications

• Bachelor's degree required.
• 5+ years of organ/tissue donation or related field experience.
• 2+ years of progressive leadership or supervisory experience.
• Demonstrated experience coaching, developing, and supporting frontline staff.
• Strong understanding of authorization practices, donor family communication, and compassionate care principles.
• Ability to manage multiple priorities in a fast-paced, 24/7 operational environment.
• Proficiency with Microsoft Office Suite and other business applications.

Responsibilities

• Lead and support Donor Services Approach Coordinators in responding to tissue donor referrals and conducting authorization conversations with potential donor families.
• Provide coaching, mentoring, and real-time guidance to ensure meaningful, compassionate, and effective family interactions.
• Develop strategies to improve authorization outcomes while maintaining a family-centered approach to donation.
• Establish and maintain operational standards, workflows, and best practices that promote consistency, quality, and accountability across the Donor Services Approach team.
• Participate in the recruitment, selection, onboarding, and performance management of DSAC staff.
• Collaborate with Learning & Development to design, implement, and evaluate authorization training programs for new and existing team members.
• Support the orientation process for newly hired DSACs by monitoring progress, evaluating competencies, and ensuring successful completion of developmental milestones.
• Observe family authorization conversations and provide constructive feedback to support professional development and continuous improvement.
• Identify educational needs and facilitate ongoing learning opportunities related to authorization practices, communication skills, and regulatory requirements.
• Develop and maintain staffing plans that support effective 24/7 tissue authorization operations.
• Create and manage DSAC schedules to ensure adequate coverage and operational readiness.
• Analyze authorization performance metrics and operational data to identify trends, opportunities, and improvement initiatives.
• Partner with clinical teams, recovery services, referral management teams, and organizational leaders to strengthen collaboration and optimize donation outcomes.
• Serve as a member of the HonorBridge Leadership Team, contributing to organizational initiatives and strategic priorities.
• Ensure compliance with organizational policies, procedures, regulatory requirements, and industry best practices.
• Participate in administrative and/or clinical call rotation as assigned.
• Perform additional duties as assigned in support of HonorBridge's mission and strategic objectives.

Skills

Leadership

Coaching

Communication

Family care

Operations

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

HonorBridge in the United States is seeking a Donor Services Approach Manager to lead the tissue authorization and donor family engagement team. You will guide DSACs, shape workflows, and align operations with our mission to save and heal lives.

This role partners across departments, drives staff development, and ensures 24/7 coverage with compassionate, patient-centered care. If you bring leadership, donor services expertise, and a commitment to excellence, we want to hear from you.