Donor Services Front Desk – Impactful Customer Support

Rock River Valley Blood Center; Rockford (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

PTO

Paid Holidays

401k with company match

Employee Assistance Program

FSA

Disability and Life Insurance

Critical Illness & Accidental Ins.

Employee referral bonuses

Tuition Reimbursement

Job summary

Rock River Valley Blood Center is seeking a full-time Donor Services Representative to join our Longwood location. In this role, you'll utilize your customer service skills to assist in scheduling blood donation appointments, registering donors, and providing excellent support to the community.

We emphasize a collaborative environment where your contributions matter every day. We offer competitive pay starting at $15/hr along with comprehensive benefits including health insurance, PTO, and

Qualifications

• Must be 18 years of age or older.
• Clerical and customer service experience preferred.
• Enjoy working with the public and making phone calls.

Responsibilities

• Support center's mission by confirming and scheduling blood collection appointments.
• Register donors accurately and record information in electronic records.
• Provide excellent customer service to the public and blood center employees.

Skills

Customer service experience

Attention to detail

Outbound calling

Clerical/administrative skills

Education

High school diploma/GED

Job description

Rock River Valley Blood Center is seeking a full-time Donor Services Representative to join our Longwood location. In this role, you'll utilize your customer service skills to assist in scheduling blood donation appointments, registering donors, and providing excellent support to the community.

We emphasize a collaborative environment where your contributions matter every day. We offer competitive pay starting at $15/hr along with comprehensive benefits including health insurance, PTO, and