Call Center Agent & Donation Processor-Bilingual Fill-In

HOPE MEDIA GROUP; New Caney (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

HOPE MEDIA GROUP is seeking a bilingual Call Center Agent & Donation Processor Fill-In based in Houston, TX, to handle Spanish-speaking donor calls and process donations. The role supports Vida Unida’s fundraising efforts and requires strong communication and privacy handling.

The position is fully onsite, with an option for evening shifts (2PM–7PM) and a commitment to Christian ministry within the Donor Care Department.

Qualifications

• Read and write fluently in Spanish and English
• Committed to a personal relationship with Jesus Christ
• Active member of a Bible believing local church
• Experience in customer service
• Heart for Christian ministry

Responsibilities

• Answer incoming Spanish-speaking telephone calls in a friendly manner.
• Gather donor contact information and testimonials.
• Confidentially enter credit card information to process monetary donations.
• Secure the privacy of all donor information.
• Pray with caller (optional)

Skills

Bilingual Spanish/English

Customer service

Tech-savvy

Strong moral character

Church involvement

Education

High School diploma or equivalent

Tools

Phone system

Laptop

Job description

Hope Media Group is a multi-brand ministry. Every story we share, every event we host, and every song we play is done to engage people to love Jesus, serve others, and spread Hope. Hope Media Group the home of KSBJ, WayFM, Worship 24/7, Vida Unida, NGEN radio. Way Loud, Way New, Way Back, Gospel 24/7, God Listens Prayer App and Hope Events. Our team describes our environment as fun, encouraging, collaborative, engaging, caring, family-oriented, and friendly.

Call Center Agent & Donation Processor-Bilingual Fill-In

The Call Center Agent & Donation Processor Fill-In serves as a member of the Donor Care Department and reports directly to the Manager, Volunteer. This position is responsible for answering incoming telephone calls and processing donations during Vida Unida’s support drive (fundraiser) Hope Media Group the home of KSBJ, WayFM, Vida Unida and NGEN radio. This position resides in Houston, TX. This position is fully onsite.

Essential Functions

Call Center

• Answer incoming Spanish-speaking telephone calls in a friendly manner.
• Gather donor contact information and testimonials
• Confidentially enter credit card information to process monetary donations.
• Secure the privacy of all donor information.
• Pray with caller (optional)

Demonstrated Faith

• Committed to a personal relationship with Jesus Christ
• Grounded spiritually and biblically literate
• Comfortable praying for co-workers in team meetings, leading spoken prayer, and participating in ministry prayer meetings and Bible studies
• Live Christian principles defined by the ministry’s Statement of Faith & Biblical Beliefs
• Participate in on-air fundraisers and prays for donors as needed
• Passion for leveraging the HMG’s media platforms for evangelism and discipleship
• Exhibit a strong moral character
• Active member of a Bible believing local church

Requirements

Non-Essential Functions

• Any other duties assigned

Requirements and Qualifications

Education

• High School diploma or equivalent

Experience

• Customer service
• Knowledge of technology
• Laptop
• Phone system

Knowledge, Skills and Abilities

• Read and write fluently in Spanish and English
• Strong moral character
• Budget management
• Heart for Christian ministry
• Strong moral character
• Has a personal relationship with Jesus Christ. Spiritually grounded and working knowledge of scripture
• Must be an active member of a Bible believing local church

Supervisory Responsibilities

• None.

Working Conditions and Environment

Travel

• none

Nights/Weekends/Holidays

• Evening shift 2PM-7PM option

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity may include Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading