Donor Retention & Engagement Lead — Hybrid

University of Michigan; Ann Arbor (MI); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Generous time off

Health insurance

Retirement plan with matching

Life insurance

Long‑term disability coverage

Flexible spending accounts for health

Flexible Work Program

Job summary

Michigan Public, a unit of the University of Michigan, seeks a Membership Donor Retention Lead to strengthen donor relationships and improve retention. You will develop donor communications, analyze engagement results, and connect donors with our journalism and events.

The role reports to the Membership Manager and involves hybrid work at the Ann Arbor station with onboarding prototypes and occasional event support. You will work across departments and craft engaging donor journeys.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• At least three years of relevant experience in marketing, fundraising, donor or customer relations, development operations, or related work.
• Experience using spreadsheet tools such as Microsoft Excel or Google Sheets and word processing tools such as Microsoft Word or Google Docs.
• Experience using CRM systems or donor databases and ability to learn new technology systems.
• Ability to analyze data, solve problems, and identify improvements.
• Ability to write clear audience‑facing communications.
• Ability to address donor or customer concerns and coordinate follow‑up with clear communication and attention to detail.
• Ability to coordinate work and manage competing deadlines, both independently and in collaboration with colleagues.

Responsibilities

• Develop and deliver donor communications and engagement journeys that strengthen retention and turn prospects into supporters.
• Coordinate donor acknowledgments and improve the donation, renewal, and account management experience.
• Analyze giving and engagement results to identify trends and improve outreach.
• Support donor acquisition efforts and the planning and execution of on‑air and digital pledge drives.
• Collaborate with communications colleagues and gift officers to deepen donor relationships and encourage continued and increased support.
• Support donor events and provide backup assistance with member inquiries during peak periods.

Skills

Data analysis

Customer relations

Written communications

Project coordination

CRM systems

Education

Bachelor's degree

Tools

Excel

Google Sheets

Word/Docs

Job description

Michigan Public, a unit of the University of Michigan, seeks a Membership Donor Retention Lead to strengthen donor relationships and improve retention. You will develop donor communications, analyze engagement results, and connect donors with our journalism and events.

The role reports to the Membership Manager and involves hybrid work at the Ann Arbor station with onboarding prototypes and occasional event support. You will work across departments and craft engaging donor journeys.