Donor Engagement Manager (Hybrid) | Fundraising & Retention

Football Association Premier League Limited; Chicago (IL); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Employee perks

Job summary

Football Association Premier League Limited is seeking a fundraising-focused professional to manage a large donor portfolio and drive membership growth. You will build relationships, coordinate with the team, and report on engagement and revenue goals.

The role requires experience in donor relations, strong communication, and comfort with Salesforce and Outreach.io. Hybrid work arrangement, competitive benefits, and compliance with vaccination policies are included.

Qualifications

• 3+ years in customer-facing roles such as sales, fundraising, or account management.
• Proven success in meeting revenue and performance goals.
• Strong interest in U.S. politics, civic engagement, and the American-first movement.
• Outstanding written and verbal communication skills, with a service-minded and persuasive approach.
• Ability to manage a high volume of work with professionalism and adaptability.
• Positive and resilient outlook, with strong judgment and decision-making capabilities.
• Tech-savvy: comfortable learning new systems and using CRM (Salesforce) and enablement tools like Outreach.io.
• Bachelor's degree preferred or equivalent professional experience.
• Experience in political organizations or call center environments is a plus.
• Comfortable working in a metrics-driven and fast-changing environment.

Responsibilities

• Manage a large donor portfolio (1,500-2,000 households) delivering personalized support.
• Achieve or exceed metrics for new memberships, renewals, upgrades, and donor retention.
• Build and maintain relationships with members by understanding interests and giving opportunities.
• Meet daily, weekly, and quarterly engagement and fundraising targets.
• Communicate FPBP's mission, goals, and urgency via Zoom, email, text, and phone calls.
• Share regular political updates and policy briefings to energize supporters.
• Provide prompt, friendly service via email, phone, and live chat.
• Identify and cultivate potential new donors and bring them into FPBP's mission.
• Support program recruitment and participation for national and local events.
• Maintain donor records in Salesforce CRM and Outreach.io with accuracy.

Skills

Customer-facing experience

Communication skills

Tech-savvy

Education

Bachelor's degree preferred

Tools

Salesforce

Outreach.io

Job description

Football Association Premier League Limited is seeking a fundraising-focused professional to manage a large donor portfolio and drive membership growth. You will build relationships, coordinate with the team, and report on engagement and revenue goals.

The role requires experience in donor relations, strong communication, and comfort with Salesforce and Outreach.io. Hybrid work arrangement, competitive benefits, and compliance with vaccination policies are included.