Donor Retention & Engagement Lead

TalentAlly; Ann Arbor (MI); Hybride; USD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Generous time off

Retirement plan with matching

Health insurance

Life insurance

Long-term disability insurance

Flexible spending accounts

Flexible Work Program

Résumé du poste

The University of Michigan is seeking a Membership Donor Retention Lead for Michigan Public to strengthen donor relationships, improve retention, and engage prospective donors. This hybrid role is based at our Ann Arbor station with six months of in-office onboarding.

You will develop and deliver donor communications, analyze engagement results, and work across membership, marketing, digital, and development teams to connect donors with journalism, programming, and events.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• Minimum of three years in marketing, fundraising, donor or customer relations, development operations, or related work.
• Experience using spreadsheet tools such as Microsoft Excel or Google Sheets and word processing tools such as Microsoft Word or Google Docs.
• Experience using CRM systems or donor databases and ability to learn new technology systems.
• Ability to analyze data, solve problems, and identify improvements.
• Ability to write clear audience-facing communications.
• Ability to address donor or customer concerns and coordinate follow-up with clear communication and attention to detail.
• Ability to coordinate work and manage competing deadlines, both independently and in collaboration with colleagues.

Responsabilités

• Develop and deliver donor communications and engagement journeys that strengthen retention and turn prospects into supporters.
• Coordinate donor acknowledgments and improve the donation, renewal, and account management experience.
• Analyze giving and engagement results to identify trends and improve outreach.
• Support donor acquisition efforts and the planning and execution of on-air and digital pledge drives.
• Collaborate with communications colleagues and gift officers to deepen donor relationships and encourage continued and increased support.
• Support donor events and provide backup assistance with member inquiries during peak periods.

Connaissances

Donor relations

Data analysis

Communication

Project management

CRM experience

Formation

Bachelor's degree or equivalent

Outils

Microsoft Excel

Google Sheets

Microsoft Word

CRM software

Mailchimp

Allegiance/Blackbaud DART

Description du poste

The University of Michigan is seeking a Membership Donor Retention Lead for Michigan Public to strengthen donor relationships, improve retention, and engage prospective donors. This hybrid role is based at our Ann Arbor station with six months of in-office onboarding.

You will develop and deliver donor communications, analyze engagement results, and work across membership, marketing, digital, and development teams to connect donors with journalism, programming, and events.