Manager, Member & Donor Engagement

The Wright; Detroit (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

The Wright is seeking a Manager of Individual Engagement to drive member retention, acquisition, and donor relations. You will oversee onboarding, engagement strategies, data analysis, and CRM management to strengthen connections with members and individual donors.

Reporting to the Vice President of Development, you will lead communications, stewardship, and events coordination, collaborating with teams to align donor engagement with organizational goals and ensure high-quality donor experiences.

Qualifications

• Bachelor’s degree or higher preferred.
• 3+ years of development, fundraising, membership and donor relations.
• Experience overseeing complex, deadline-driven fundraising events.
• Track record of success in building relationships leading to membership or individual donations to meet organizational goals.
• Impeccable writing and speaking skills with the ability to communicate persuasively to senior executives and external groups.
• Experience creating original presentations for targeted audiences.

Responsibilities

• Retention & Recruitment: Develop and execute strategies to increase the membership base and increase retention rates.
• Individual Engagement: Create personalized, high-touch experiences for members and individual donors, ensuring consistent, positive interactions across all channels.
• Onboarding & Support: Guide new members through onboarding, serving as a primary point of contact to ensure they utilize member benefits.
• Data Analysis, Reporting & CRM Management: Monitor membership workflows, analyze member and individual donor engagement data, and track metrics to identify opportunities for improvement.
• Strategy Development: Align membership and individual donor initiatives with organizational goals and develop strategies for member and individual donor cultivation and satisfaction.

Skills

Donor relations

Fundraising

Membership management

Relationship management

Project management

Communication skills

Presentation skills

Education

Bachelor's degree

Tools

CRM software

Job description

The Wright is seeking a Manager of Individual Engagement to drive member retention, acquisition, and donor relations. You will oversee onboarding, engagement strategies, data analysis, and CRM management to strengthen connections with members and individual donors.

Reporting to the Vice President of Development, you will lead communications, stewardship, and events coordination, collaborating with teams to align donor engagement with organizational goals and ensure high-quality donor experiences.