Donor Relations Specialist - Family First, Inc.

Christian Career; Tampa (FL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Family First, Inc. is seeking a mission-driven Donor Relations Specialist to join our Development team in Tampa. You will cultivate and steward a portfolio of base-level donors, helping move supporters toward deeper engagement and increased generosity.

This role offers a collaborative nonprofit environment, with emphasis on donor engagement, moves management, and precise CRM activity in HubSpot. If you are relational, organized, and focused on impact, we want to hear from you.

Qualifications

• Bachelor’s degree in nonprofit management, communications, business, or related field.
• 2+ years in nonprofit development, donor relations, customer success, or a relationship-focused role.
• Strong interpersonal and communication skills, with the ability to engage and inspire a variety of audiences.
• Excellent written communication skills, including the ability to convey mission, impact, and vision in a compelling way.
• Organized and detail-oriented, with comfort working toward defined metrics and goals.
• Alignment with Family First’s mission and values.
• Experience with HubSpot or a similar CRM platform.
• Familiarity with fundraising strategies, donor stewardship, or moves management.
• Ability to travel occasionally for donor meetings or events

Responsibilities

• Manage a portfolio of base-level donors with a focus on retention and relationship-building.
• Conduct proactive, personalized outreach to donors through phone calls, texts, emails, video meetings, and handwritten notes.
• Execute donor appeals to receive financial support from the base-level donor portfolio.
• Identify and assess upgrade potential within the base-level donor portfolio to mid- or major-donor levels.
• Provide individual donor research as support for the development field team.
• Analyze donor data and reports to ensure donor retention and moves management.
• Assist the Events Team with donor fundraising events.
• Document all donor interactions in HubSpot in a timely manner.
• Identify new donor prospects by evaluating data in HubSpot.
• Track and report on touchpoints, upgrades, retention, and revenue growth.
• Establish expertise in HubSpot.

Skills

Interpersonal communication

Written communication

Organization & detail-orientation

Relationship management

Fundraising knowledge

Education

Bachelor’s degree in nonprofit management, communications, business, or related field

Tools

HubSpot

Job description

Donor Relations Specialist - Family First, Inc.

ABOUT THE ROLE

Family First is looking for a mission-driven Donor Relations Specialist to join our growing Development team. In this role, the person will cultivate and steward a portfolio of base-level donors, helping move supporters toward deeper engagement and increased generosity.

This is an excellent opportunity for those eager to build meaningful donor relationships, sharpen fundraising skills, and grow in a collaborative nonprofit environment. If you are relational, organized, and passionate about connecting people to a cause, we want to hear from you.

KEY RESPONSIBILITIES

Donor Engagement

• Manage a portfolio of base-level donors with a focus on retention and relationship-building.
• Conduct proactive, personalized outreach to donors through phone calls, texts, emails, video meetings, and handwritten notes.
• Execute donor appeals to receive financial support from the base-level donor portfolio.

Research & Analysis

• Identify and assess the upgrade potential within the base-level donor portfolio to mid- or major-donor levels.
• Provide individual donor research as support for the development field team.
• Analyze donor data and reports to ensure donor retention, reactivate lapsed donors, and execute moves management.

Collaboration & Events

• Assist the Events Team with donor fundraising events.

CRM & Reporting

• Accurately document all donor interactions in HubSpot in a timely manner.
• Identify new donor prospects by evaluating data in HubSpot.
• Track and report on key performance indicators, including touchpoints, donor upgrades, retention rates, and annual fund revenue growth.
• Establish expertise in HubSpot.

QUALIFICATIONS

• Bachelor’s degree in nonprofit management, communications, business, or a related field
• 2+ years of experience in nonprofit development, donor relations, customer success, or a relationship-focused role
• Strong interpersonal and communication skills, with the ability to engage and inspire a variety of audiences
• Excellent written communication skills, including the ability to convey mission, impact, and vision in a compelling way
• Organized and detail-oriented, with comfort working toward defined metrics and goals
• Alignment with Family First’s mission and values
• Experience with HubSpot or a similar CRM platform
• Familiarity with fundraising strategies, donor stewardship, or moves management
• Ability to travel occasionally for donor meetings or events

LOCATION: Tampa, FL – Hybrid