Donor Relations Specialist

Family First, Inc.; Tampa (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Family First, Inc. in Tampa, FL is seeking a mission-driven Donor Relations Specialist to cultivate and steward a portfolio of base-level donors, moving supporters toward deeper engagement and increased generosity.

This role reports to the director of development and offers a chance to grow in a collaborative nonprofit environment. You will manage outreach via calls, texts, emails, video meetings, and handwritten notes, perform research to upgrade donors, document interactions in HubSpot, and

Qualifications

• Bachelor's degree in nonprofit management, communications, business, or a related field.
• 2+ years in nonprofit development, donor relations, or a relationship-focused role.
• Strong interpersonal and communication skills with the ability to engage various audiences.
• Experience with HubSpot or similar CRM platform.

Responsibilities

• Manage a portfolio of base-level donors with focus on retention and relationship-building.
• Proactive outreach via phone, text, email, video meetings, and handwritten notes.
• Execute donor appeals to secure financial support from the base-level portfolio.
• Identify upgrade potential and support moves to mid- or major-donor levels.
• Document all donor interactions in HubSpot in a timely manner.
• Track KPIs like touchpoints, upgrades, retention, and annual fund revenue growth.

Skills

Interpersonal skills

Written communication

Organized & detail-oriented

Mission alignment

HubSpot CRM

Fundraising knowledge

Travel readiness

Education

Bachelor's degree in nonprofit management, communications, business, or related field

Tools

HubSpot

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Donor Relations Specialist

Tampa, FL, US

ABOUT THE ROLE

Family First is looking for a mission-driven donor relations specialist to join our growing development team. In this role, you will cultivate and steward a portfolio of base-level donors, helping move supporters toward deeper engagement and increased generosity. This role reports to the director of development.

This is an excellent opportunity for an early-career professional eager to build meaningful donor relationships, sharpen fundraising skills, and grow in a collaborative nonprofit environment. If you are relational, organized, and passionate about connecting people to a cause, we want to hear from you.

KEY RESPONSIBILITIES

Donor Engagement

• Manage a portfolio of base-level donors with a focus on retention and relationship-building.
• Conduct proactive, personalized outreach to donors through phone calls, texts, emails, video meetings, and handwritten notes.
• Execute donor appeals to receive financial support from the base-level donor portfolio.

Research & Analysis

• Identify and assess the upgrade potential within the base-level donor portfolio to mid- or major-donor levels.
• Provide individual donor research as support for the development field team.
• Analyze donor data and reports to ensure donor retention, reactivate lapsed donors, and execute moves management.
• Assist the Events Team with donor fundraising events.

CRM & Reporting

• Accurately document all donor interactions in HubSpot in a timely manner.
• Identify new donor prospects by evaluating data in HubSpot.
• Track and report on key performance indicators, including touchpoints, donor upgrades, retention rates, and annual fund revenue growth.
• Establish expertise in HubSpot.

QUALIFICATIONS

• Bachelor’s degree in nonprofit management, communications, business, or a related field
• 2+ years of experience in nonprofit development, donor relations, customer success, or a relationship-focused role
• Strong interpersonal and communication skills, with the ability to engage and inspire a variety of audiences
• Excellent written communication skills, including the ability to convey mission, impact, and vision in a compelling way
• Organized and detail-oriented, with comfort working toward defined metrics and goals
• Alignment with Family First’s mission and values
• Experience with HubSpot or a similar CRM platform
• Familiarity with fundraising strategies, donor stewardship, or moves management
• Ability to travel occasionally for donor meetings or events

LOCATION: Tampa, FL - Hybrid

What We Offer

This position offers the opportunity to make a meaningful impact on millions of families. You’ll work with a collaborative team that values both data-driven decision-making and creative problem-solving. We offer competitive nonprofit compensation, comprehensive benefits, and a supportive work environment that respects work-life balance.